SCHEDULING COORDINATOR-DIVERSIFIED SERVICES

TriHealth; Oxford (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

TriHealth in Oxford, Ohio seeks a scheduling clerk to interpret scheduling requests, book appointments and tests, and maintain medical records across multiple sites and providers. The role requires coordinating flows between nursing, transportation and therapy, with strong patient-facing communication.

Responsibilities include managing appointments, handling messages, and ensuring accurate paperwork while using Epic, Misys, and Outlook.

Qualifications

• High School Diploma or GED in Healthcare is required.
• Up to 1 year experience Clerical Healthcare is required.
• Clerical background is preferred.
• General computer skills are required.
• Knowledge in medical terminology is required.

Responsibilities

• Demonstrates organizational skills in managing participant appointments/tests/procedures and ensures a smooth process.
• Demonstrates strong customer service skills and appropriate judgement for phone and in-person interactions; answers calls promptly and relays messages.
• Effectively schedules participants for specialist and routine appointments with multiple providers and departments across three sites; coordinates within nursing, transportation and therapy.
• Ensures medical records are retrieved from outside providers and forwarded to medical records for scanning.

Skills

Clerical Healthcare

General computer skills

Medical terminology

Customer service

Education

High School Diploma or GED in Healthcare

Tools

Epic

Misys

Outlook

Job description

Job Overview:

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests.

Job Requirements:

• High School Diploma or GED in Healthcare (Required)
• Up to 1 year experience Clerical Healthcare (Required)
• Clerical background
• General computer skills
• Knowledge in medical terminology

Job Responsibilities:

• Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process
• Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courtesously pertaining to setting up appointments. Relays accurate and complete messages to the appropiate person.
• Effectively performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many differnt providers and areas of speciality. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures appropriately and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments.
• Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.

Working Conditions:

• Bending -
• Climbing - Occasionally
• Concentrating - Frequently
• Continuous Learning - Occasionally
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Frequently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Consistently
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community