Residential Scheduling Coordinator

Screenmobile Corporation; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Job summary

Screenmobile Corporation in Charlotte, NC is seeking a positive and detail-oriented individual to join our Scheduling Team. This full-time position offers competitive salary, paid time off, and bonuses. The ideal candidate will excel in customer service and manage communication effectively while controlling schedules for builder projects.

Responsibilities include answering phone lines, scheduling appointments, and utilizing systems for processing payments. Previous scheduling experience and strong CRM skills are preferred.

Qualifications

• Two or more years of customer service experience required.
• Previous scheduling/logistics experience preferred.
• Must be detail-oriented and able to relay information accurately.

Responsibilities

• Answer busy phone line and email communications.
• Coordinate and schedule residential appointments.
• Utilize operating systems for scheduling and invoicing.

Skills

Excellent customer relation skills

Problem-solving skills

Attention to detail

Proficiency with CRM software

Tools

CRM software

Office support software

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Screenmobile of Charlotte is seeking a positive and detail-oriented individual to join our Scheduling Team. We are a family owned franchise that specializes in screens for windows, doors, and porches as well as top of the line outdoor products. This is a full time position in a casual work environment that offers a competitive salary, paid time off, paid holidays, 401k matching, overtime when applicable, and bonuses.

This position is right for you if you strive to offer the best in customer service, are familiar with operating systems and are detail oriented. You will be required to stay on top of all communication with our residential customers, communicate clearly and effectively in a timely manner, and maintain control of the schedule for all builder projects.

Specific Responsibilities

• Answer busy phone line and email communications
• Coordinate and schedule residential estimate, installation, repair and service appointments
• Utilize operating system for scheduling, invoicing and processing payments
• Communicate with customers clearly and effectively about our products and services
• Collect payment and/or payment information from customers for work performed
• Process customer communications accurately and efficiently
• Exercise administrative judgment; assume responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Previous Scheduling/Logistics experience preferred
• Two or more years Customer Service experience required
• Proficiency to navigate basic CRM and office support software
• Must be extremely detail oriented as the position involves taking down and relaying information (dates, locations & times)
• Team player who can work in a small office environment
• Excellent customer relation skills
• Problem solving skills/have common sense
• Take pride in what you do