Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

Orlando Health; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Orlando Health is seeking a full-time Scheduling Coordinator to manage patient scheduling and ensure exemplary customer service. The role involves communication with physicians and patients, maintaining schedules, and adhering to healthcare standards. Benefits include medical coverage, paid time off, and tuition reimbursement starting from day one.

Benefits

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (Up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (child care, elder care, pet care)

Paid Parental Leave

100% PAID Tuition and tuition reimbursement

Qualifications

• Must complete Orlando Health medical terminology course within 90 days of hire.
• At least 1 year of experience in retail, customer service, or healthcare.

Responsibilities

• Provide accurate information about scheduling criteria to expedite patient preparation.
• Demonstrate superb telephone etiquette and professional communication skills.
• Maintain working knowledge of ICD-9 (ICD-10) and CPT codes as necessary.

Skills

Customer Service

Communication

Attention to Detail

Education

High school diploma or equivalent

Job description

Position Summary

One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle, and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health, and orthopedic trauma. The institute’s Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces, and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events, and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.

Click here to learn more about Orlando Health Jewett Orthopedic Institute

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to involve scheduling, rescheduling, and cancellation of tests and procedures.

Schedule Summary:

Full-time | Monday - Friday

Benefits:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (Up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (child care, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• 100% PAID Tuition and tuition reimbursement, with monthly payments to help pay down any graduated school debt

All benefits start day one

Responsibilities

1. Provide accurate information about department/procedure-specific scheduling criteria to expedite patient preparation, arrival location, and time.
2. Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
3. Demonstrate superb telephone etiquette, team player attitude, and professional communication skills at all times.
4. Understand Orlando Health’s commitment to exemplary customer service with a Patient First Philosophy.
5. Exhibit working knowledge in the use of all registration, scheduling systems, and web-based resources.
6. Maintain basic understanding of medical needs during the screening process for scheduling an appointment.
7. Regularly review schedules daily and communicate all changes to appropriate staff.
8. Meet departmental goals for productivity, quality, and customer service standards set by Orlando Health.
9. Maintain working knowledge of ICD-9 (ICD-10) and CPT codes as necessary.
10. Identify customer service issues and resolve or initiate necessary follow-up.
11. Adhere to all portions of the Orlando Health Professional Appearance Policy.
12. Maintain regular, punctual attendance in accordance with policies and legal standards.
13. Ensure compliance with all Orlando Health policies and procedures.

Qualifications

Education/Training

• High school diploma or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None required.

Experience

• At least 1 year of experience in retail, customer service, or healthcare.
• Computer experience required.