Front Office Assistant - Jewett Orthopedic Institute, Downtown Complex

Orlando Health; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Orlando seeks a Front Office Assistant to support office operations at the Jewett Orthopedic Institute. The role involves patient scheduling, information verification, and maintaining compliance with healthcare policies. Ideal candidates should possess strong customer service skills and a high school diploma.

Benefits

Medical

Dental

Vision

403(b)

HSA

FSA

Paid Time Off

Life Insurance

Tuition Assistance

Qualifications

• Minimum 6 months experience in clerical, customer service, or office setting.

Responsibilities

• Schedule patient appointments and obtain pre-certifications.
• Collect and verify patient demographic and insurance information.
• Ensure compliance with Orlando Health policies.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Job description

Front Office Assistant - Jewett Orthopedic Institute, Downtown Complex

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Position Summary

Orlando Health Jewett Orthopedic Institute is a leading provider of orthopedic and sports medicine care, specializing in conditions of the spine, hand, upper and lower extremities, joint replacement, concussions, pain management, bone health, and trauma. The Downtown Complex includes a hospital, outpatient clinics, imaging, physical therapy, and an ambulatory surgery center. The institute is recognized for its workplace culture and clinical excellence.

Benefits

Benefits start on day one and include Medical, Dental, Vision, 403(b), HSA, FSA, Paid Time Off, Life Insurance, Extended Leave, Family Care, Paid Parental Leave, Pet and Car Insurance, and tuition assistance.

Position Summary

The front office assistant supports ambulatory/physician office operations, including patient registration, scheduling, referrals, and communication under supervision of management staff.

Responsibilities

• Schedule patient appointments, obtain pre-certifications when needed.
• Collect and verify patient demographic and insurance information.
• Process requests for medical records following policies.
• Ensure compliance with Orlando Health policies.
• Use office equipment and technology proficiently, answer calls professionally.
• Strive to improve patient satisfaction and interact professionally with patients and families.
• Maintain punctual attendance and adhere to policies and standards.

Qualifications

• High School diploma or equivalent.
• Minimum 6 months experience in clerical, customer service, or office setting.

Additional Details

Entry level, full-time position in Hospitals and Healthcare industry. Referrals can increase interview chances.