Front Office Assistant - Jewett Orthopedic Institute, Downtown Complex

Orlando Health; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Orlando is seeking a Front Office Assistant to support physician office activities. This role involves patient registration, appointment scheduling, and ensuring compliance with organizational policies. Join a team recognized for its positive workplace culture and comprehensive benefits starting from day one.

Benefits

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks)

Life Insurance

Extended Leave Plan (ELP)

Family Care (child, elder, pet care)

Paid Parental Leave

100% Paid Tuition

Qualifications

• Minimum six months in clerical, business, or customer service roles.

Responsibilities

• Schedule patient appointments and obtain pre-certification.
• Collect patient demographic and insurance data.
• Process medical record requests.

Skills

Customer Service

Clerical Skills

Education

High School diploma or equivalent

Job description

Position Summary

One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle, lower extremities, joint replacement, concussions, interventional pain management, bone health, and orthopedic trauma. The institute’s Downtown Complex offers comprehensive orthopedic and spine care, including a specialty hospital with private inpatient rooms, advanced OR suites, and a research center with a bio skills lab and 3D printer. Physicians lead a robust clinical research and education program. An adjacent pavilion houses outpatient clinics, imaging, physical therapy, and an ambulatory surgery center. The institute also collaborates with athletic teams and venues. Recognized for a positive workplace culture, it received Modern Healthcare’s Best Places to Work award.

Click here to learn more about Orlando Health Jewett Orthopedic Institute

Benefits include:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (child, elder, pet care)
• Paid Parental Leave
• Pet and Car Insurance
• 100% Paid Tuition, tuition reimbursement, and student debt assistance

All benefits start day one

Position Summary

The front office assistant supports ambulatory/physician office activities, including patient registration, phone coverage, appointment scheduling, and referrals, under supervision of Practice Managers and Supervisors.

Responsibilities

• Schedule patient appointments per practice protocols, including obtaining pre-certification and authorization when needed.
• Collect accurate patient demographic and insurance data.
• Process medical record requests per policies and procedures.
• Ensure compliance with Orlando Health policies and values.
• Use office equipment and technology competently; answer phones appropriately.
• Strive for excellence and enhance patient satisfaction.
• Interact professionally with patients and families.
• Maintain punctual attendance per policies and regulations.
• Comply with all organizational policies and procedures.

Qualifications

Education/Training

• High School diploma or equivalent.

Licensure/Certification

• None required.

Experience

• Minimum six months in clerical, business, or customer service roles.