Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

PRINCETON BAPTIST MEDICAL CENTER; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Orlando is seeking a Scheduling Coordinator to manage scheduling for tests and procedures. The role involves communication with patients and healthcare professionals, ensuring exemplary customer service while maintaining efficient scheduling practices. The position offers a full-time schedule with comprehensive benefits, including paid time off and tuition assistance.

Benefits

Medical

Dental

Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks to start)

Life Insurance

Paid Parental Leave

100% Paid Tuition

Qualifications

• Complete Orlando Health medical terminology course within 90 days of hire.
• At least 1 year of retail, customer service, or healthcare experience.

Responsibilities

• Provide accurate scheduling information to expedite patient preparation.
• Communicate proactively with customers and maintain professional etiquette.
• Review schedules daily and communicate changes timely.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

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Position Summary

One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s team of orthopedic surgeons and sports medicine physicians specializes in conditions and injuries of the spine, hand, upper extremities, foot, ankle, and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health, and orthopedic trauma. The institute’s Downtown Complex offers comprehensive orthopedic and spine care under one roof, including an orthopedic specialty hospital with 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces, and an ambulatory surgery center. The institute holds official medical roles with multiple athletic teams, sporting events, and venues. Recognized for its positive workplace culture, the institute has been awarded Modern Healthcare’s Best Places to Work.

Click here to learn more about Orlando Health Jewett Orthopedic Institute.

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to schedule, reschedule, and cancel tests and procedures.

Schedule Details

Full-time | Monday - Friday

Benefits Offered

Medical, Dental, Vision
403(b) Retirement Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (child, elder, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
100% Paid Tuition, tuition reimbursement, and assistance with student debt

Responsibilities

• Provide accurate scheduling information to expedite patient preparation and arrival.
• Communicate proactively with customers, listening actively and offering alternatives.
• Maintain professional telephone etiquette and communication skills.
• Uphold Orlando Health’s Patient First Philosophy by providing exemplary customer service.
• Use registration, scheduling systems, and web resources effectively.
• Handle data entry and maintain basic understanding of medical screening needs.
• Review schedules daily and communicate changes timely.
• Meet departmental goals for productivity, quality, and customer service.
• Maintain knowledge of ICD-10 and CPT codes as needed.
• Address customer service issues promptly.
• Adhere to the Orlando Health Professional Appearance Policy.
• Maintain punctual attendance and comply with all policies and regulations.

Qualifications

Education/Training

• High school diploma or equivalent.
• Complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None required.

Experience

• At least 1 year of retail, customer service, or healthcare experience.
• Computer proficiency required.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitals and Healthcare