Scheduling Coordinator - Hybrid Medical Call Center

TEKsystems; Indianapolis (IN); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking an entry-level scheduling specialist in Indianapolis, IN for a hybrid contract-to-hire role. You will schedule appointments, ensure policy compliance, and maintain patient and case data with timely electronic documentation.

The position emphasizes effective communication with patients, peers, and superiors, adaptability across departments, and adherence to IU Health values. Requires 2+ years in call center and attention to detail.

Qualifications

• 2+ years of recent call center experience.
• Adaptable (open to working different departments).
• Attention to detail with data entry.
• Ability to communicate effectively and efficiently with patients, peers and superiors on a daily basis.
• Ability to think quickly and react professionally.
• Embodies the core values of IU Health (Purpose, Excellence, Compassion, and Team).
• Empathy skills.

Responsibilities

• Schedule appointments and follow policies for case scheduling.
• Communicate information for each scheduled appointment.
• Audit and complete electronic documentation of patient and case information timely.
• Communicate effectively with patients, peers, and superiors daily.
• Work under pressure to meet deadlines while maintaining quality.

Skills

Call center

Attention to detail

Data entry

Communication

Empathy

Adaptability

Multitasking

Education

Bachelor's Degree

Job description

TEKsystems is seeking an entry-level scheduling specialist in Indianapolis, IN for a hybrid contract-to-hire role. You will schedule appointments, ensure policy compliance, and maintain patient and case data with timely electronic documentation.

The position emphasizes effective communication with patients, peers, and superiors, adaptability across departments, and adherence to IU Health values. Requires 2+ years in call center and attention to detail.