Scheduling Coordinator - Home Care Agency (English/Spanish Speaking required)

Care Finders, Inc.; Clarks Summit (Lackawanna County); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with a 6% match

Paid Time Off

Employee Assistance Program

Employee Discounts

Job summary

A healthcare service provider in Clarks Summit is seeking a Care Coordinator Associate. You will play a crucial role in coordinating patient care, serving as a liaison between patients and healthcare providers. Responsibilities include managing referrals, scheduling appointments, and providing support to patients and families. Candidates should have a high school diploma and at least one year of customer service experience. Experience in home care is preferred. The position offers a pay range of $16-$18 hourly based on experience, with a Monday to Friday schedule.

Qualifications

• 1+ years of customer service experience required.
• 1+ years of home care experience preferred.

Responsibilities

• Receive and process referrals from various sources.
• Collaborate with internal teams to determine patient eligibility.
• Serve as the primary point of contact for patients and families.
• Address inquiries and provide guidance on services.
• Schedule patient appointments coordinating availability.
• Monitor and update schedules for changes.
• Communicate patient information to the appropriate individuals.
• Maintain accurate records of patient information.
• Provide compassionate support throughout the process.

Skills

Customer Service experience

Home Care experience

Education

High school diploma or equivalent

Job description

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a Care Coordinator Associate. You will have the opportunity to make a positive impact on the lives of our patients by ensuring their care needs are met effectively and efficiently.

• Pay: $16-$18/Hourly based on experience
• Schedule: M-F 8:30AM-5:00PM
• Office Address: 718 S State St, Clarks Summit, PA 18411

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers.
• Collaborate with internal teams to determine patient eligibility and initiate the intake process.
• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

We are excited to speak to someone with the following…

• High school diploma or equivalent
• 1+ years of Customer Service experience required.
• 1+ years of Home Care experience preferred.

Our Mission:

• To provide access to the care that matters for those who need it most.

Our Values:

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real world impact.
• Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.