Office Specialist – Birmingham South

Cook's Pest Control Inc; Birmingham (AL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

401(k) Retirement Plan with Company My

Paid Time Off

Mentorship & Advancement opportunities

Job summary

Cook’s Pest Control, Inc. is seeking an Office Specialist to manage day-to-day office tasks, provide excellent customer service, and support HR and Accounting functions. The role includes receptionist duties, data entry, payments, and payroll adjustments.

The ideal candidate will display strong organizational skills, attention to detail, and proficiency with Excel, Word, and Outlook, enabling smooth office operations and effective teamwork.

Qualifications

• Office/clerical duties experience and strong customer service skills.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office applications and data entry.

Responsibilities

• Answer incoming customer calls and route to the appropriate department.
• Enter basic customer information and manage new customer intake.
• Respond to customer account and billing questions or concerns.
• Process customer payments and daily deposits.
• Process vendor invoices and coordinate payments.
• Assist HR tasks including onboarding and new hire paperwork.
• Order monthly office supplies and maintain operations.

Skills

Customer service

Multitasking

Organizational skills

Communication skills

Tools

Excel

Word

Outlook

HRIS

Job description

Cook’s Pest Control, Inc., a family-owned business, has over 300,000 customers, 1,700+ employees and 41 locations. Cook’s has been servicing customers for almost 100 years and is known throughout the Southeast for their integrity, community involvement, and commitment to excellence. With that kind of reputation, it’s no wonder we have been named one of the most successful Pest Control companies in the United States!

Job Description

The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions.

Customer Service

• Answer incoming customer calls and route calls to the appropriate department.
• Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.

Accounting

• Process customer payments received and complete daily bank deposits.
• Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
• Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
• Process account write offs and termination of customer accounts as needed.
• Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
• Review payroll and make adjustments as needed.

Human Resources

• Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
• Assist new and current employees with general HR/Benefits questions.
• Process monthly employee changes including but not limited to pay rate and status changes.
• Complete termination process for exiting employees.
• Manage Workers’ Compensation and Auto Insurance claims.

Office Management

• Complete monthly warehouse and office supply order.
• Must have excellent customer service skills.
• Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
• Must have excellent organizational skills, be able to multitask and determine priorities.
• Must have excellent attention to detail; accuracy of work is highly important.
• Must have excellent communication skills, both oral and written.
• Must be able to work well both independently and as part of a team.

This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.

Additional Information

Along with a great place to work, Cook’s employees enjoy:

• Competitive Pay!
• 401(k) Retirement Plan with Company Match!
• Paid Time Off – Vacation/Sick Time + Holidays!
• Mentorship & Advancement opportunities!

* Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.