Scheduling Coordinator

Eisenhower Medical Center; United States; On-site; USD 25,000 - 36,000; Part time

Job summary

Eisenhower Medical Center is seeking a detail-oriented scheduling specialist for the Radiation Therapy department. The role coordinates patient scheduling, verifies insurance and authorizations, and ensures accurate patient information during registration.

Required are a high school diploma or GED and at least 1 year of front office or scheduling experience in healthcare, with strong communication skills and proficiency in Microsoft Office and Epic scheduling.

Qualifications

• High school diploma or GED required or higher if hired after Mar 1, 2025.
• Minimum 1 year front office or scheduling experience in healthcare.
• Proficiency with Microsoft Office and patient scheduling tools.

Responsibilities

• Coordinate department scheduling and verify insurance/authorizations.
• Register patients and ensure accurate data entry per guidelines.
• Communicate with patients, staff, and providers professionally.

Skills

Microsoft Office

Epic scheduling

Insurance knowledge

Communication skills

Empathy

Critical thinking

Education

High school diploma or GED

Tools

Epic scheduling system

Job description

Default Work Shift: Day (United States of America) Hours: 0 Salary range: $22.00 Schedule: Per Diem Shift Hours: 8 Hour employee Department: Radiation Therapy (ELCCC)

Job Objective: Coordinates all aspects of patient scheduling and ensures all orders, documentation and authorizations are in place prior to office visit/treatment/procedure.

Job Description

Education: Required: High school diploma, GED or higher level degree if hired after March 1, 2025

Licensure/Certification: N/A

Experience: Required: One (1) year of front office or scheduling experience in healthcare

Reports To: Manager or Director

Supervises: N/A

Ages of Patients: N/A

Blood Borne Pathogens: Minimal/No Potential

Skills, Knowledge, Abilities:

• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions,
• Ability to effectively communicate in a positive and professional manner,
• Ability to handle difficult and stressful situations in a calm and professional manner,
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.),
• Ability to organize information or data to facilitate easy retrieval and use,
• Ability to successfully complete training orientation program(s) and competencies,
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications,
• Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information,
• Critical thinking skills,
• Knowledge of Epic scheduling, registration and communication tools,
• Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Coordinates patients scheduling for department; verifies insurance and authorizations for patient appointments.
3. Identifies patients by using proper method of retrieving patient history/information.
4. Reviews assigned clinic referral work queues to ensure all referrals and appointments are linked correctly for scheduled appointments; may be responsible for scheduling supportive care appointments.
5. Reviews schedule in advance for signed and active orders, authorizations, follow-up appointments and incomplete items; updates account with accurate information obtained from health plan.
6. Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits and/or referrals.
7. Completes confirmation calls as needed in collaboration with clinic support staff.
8. Identifies expiring orders and notifies appropriate clinic staff for renewal.
9. Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards, if applicable.
10. Collaborates with Patient Financial Services to ensure authorizations and referrals are current and appropriate, if applicable.
11. Utilizes various reports to identify patients without appointments, recalls, no shows, etc., if applicable.
12. Registers patients and maintains compliance according to departmental benchmark guidelines; verifies, accurately enters and updates patient information while registering as per departmental guidelines, if applicable.
13. Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured cash discount quotes for emergency and outpatient services; provides patient with receipt of payment, if applicable.
14. Performs other duties as assigned.

About Eisenhower Health Careers

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.