Office Manager-Clinic Division Float Pool

Eisenhower Medical Center; Rancho Mirage (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Matched retirement plan

Job summary

Eisenhower Health seeks an experienced clinic administrator to oversee office operations across the clinic(s) in California. You will manage registrations, billing, coding/documentation and revenue capture while ensuring patient and provider satisfaction. Strong communication, initiative, and adaptability are essential.

Experience as an EPIC super user is a plus. You will collaborate with leadership to optimize processes and maintain regulatory compliance, staffing, scheduling, and vendor

Qualifications

• Written and verbal communication skills.
• Ability to exercise a high degree of initiative, judgment and discretion.
• Ability to adapt roles and responsibilities as needed for the team’s objectives.

Responsibilities

• Manages office services and daily operations within the clinic(s).
• Hires, trains, counsels, coaches staff and conducts performance reviews.
• Ensures high levels of employee, patient and provider satisfaction.
• Resolves escalated patient/customer concerns and escalates as appropriate.
• Maintains schedules and ensures appropriate clinic coverage.
• Oversees registration, billing, coding/documentation and revenue capture.
• Acts as EPIC super user as appropriate.
• Plans and implements office objectives and process improvements.
• Ensures regulatory compliance and policy adherence.

Skills

Office management

EPIC proficiency

Communication

Initiative & discretion

Time management

Tools

EPIC

Job description

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Manages office services, monitors efficiency and productivity of daily operations within the clinic(s); may be responsible for ensuring all patient visits are prior authorized.
• Supervises, develops and participates in training and orientation of staff/contractors within clinic(s).
• Hires, trains, counsels, coaches staff and completes annual employee performance reviews.
• Ensures a high level of employee, patient and provider satisfaction.
• Resolves escalated patient/customer concerns, complaints and issues and escalates, as appropriate.
• Oversees external communication with other managers/medical providers/clinics and their respective office staff to monitor and ensure service quality and satisfaction.
• Facilitates collection of performance data metrics and provides analysis and regular reports for leadership; audits standard work of office staff to ensure efficiency.
• Coordinates and integrates services within the office; actively and independently works to improve daily processes/procedures and finds solutions to challenges while maintaining close communication with clinic leadership.
• Maintains communication with leadership regarding the department operations and any issues with operations, equipment, staff, contractors and/or guests.
• Maintains office staff and provider schedules to ensure appropriate coverage.
• Oversees all office supply orders, ensuring cost management, supply rotation and maintains accurate inventories; supports clinic growth by ensuring all business operations are considered.
• Responsible for registration process, closing patient encounters, billing, coding/documentation, revenue capture, and timekeeping approvals as appropriate within department; may act as EPIC super user.
• Develops, plans and implements office objectives, goals, and process improvement strategies.
• Ensures compliance with regulatory requirements and with policies and procedures.
• Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
• Plans, leads, and maintains documentation of desk staff meetings.
• Facilitates cross-training of all staff for adequate office coverage.
• Identifies opportunities for improvement within the department and works with team to implement when appropriate.
• Performs other duties as assigned.
• Written and verbal communication skills
• Ability to exercise a high degree of initiative, judgment and discretion
• Willingness to adapt roles and responsibilities as needed for the benefit of the team's objectives and overall success
• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction
• Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors
• Ability to lead by example, demonstrating integrity, transparency, and accountability in decision-making and actions
• Ability to adapt quickly to changing priorities and unexpected situations
• Ability to make informed decisions under pressure, prioritizing actions to address urgent matters effectively
• Analyses situations accurately and escalates, when appropriate
• Knowledge of general office equipment and computer systems, including Electronic Health Record (EHR) and email systems

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.