Unit Secretary

Eisenhower Medical Center; United States; On-site; USD 26,000 - 40,000; Full time

Job summary

Eisenhower Health in the United States is seeking a front desk/administrative role to create a welcoming hospital experience for patients and visitors. You will coordinate non-clinical services, manage the reception, and support daily administrative tasks using MS Office and hospital systems.

The role requires strong communication, empathy, and the ability to handle multiple priorities in a busy outpatient or inpatient setting.

Qualifications

• High school diploma, GED or higher.
• Healthcare or customer service experience preferred.
• Ability to adapt quickly to changing priorities and maintain professionalism.

Responsibilities

• Greet and assist patients/visitors, coordinating non-clinical services.
• Manage reception desk in collaboration with clinical director; provide warm welcome.
• Handle patient calls, messages, and basic administrative tasks.
• Enter data into computer systems and support unit operations.
• Assist with unit repairs/maintenance coordination and supply ordering.

Skills

Empathy

Communication

Customer service

Time management

Office procedures

Education

High school diploma

Tools

Microsoft Office Suite

Rauland Borg Responder

Job description

Default Work Shift: Evenings (United States of America) Hours: 40 Salary range: $19.72 - $29.95 Schedule: Full Time Shift Hours: 10 Hour employee Department: Telemetry Washington 2N Job Objective: Creates the first and last impressions of the hospital experience for patients/guests/visitors by introducing and coordinating all non-clinical services available. Provides various clerical, administrative, and general office support involving computer order entry, creating forms, report preparation, record and file maintenance, scheduling of meetings, mail distribution and telephone reception. Job Description: Education: Required: High school diploma, GED or higher level degree if hired after March 1, 2025 Licensure/Certification: N/A Experience: Preferred: Healthcare or customer service experience Reports To: Director Supervises: N/A Ages of Patients: Pediatric, Adolescent, Adult, Geriatric Blood Borne Pathogens: Minimal/ No Potential Skills, Knowledge, Abilities: Ability to adapt quickly to changing priorities and unexpected situations, Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to effectively communicate in a positive and professional manner, Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction, Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Ability to prioritize tasks and manage time efficiently to meet deadlines, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Knowledge of patient room amenities, Self-starter; driven to take action without needing prompting, Written and verbal communication skills

Essential Responsibilities

1. 1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. 2. Manages reception desk functions in collaboration with the clinical director; provides a warm welcome/farewell to all who enter/leave.
3. 3. Assists in identification of possible risk issues and coordinates with clinical director for appropriate resolution (e.g., loss of any personal property).
4. 4. Assists clinical director with non-clinical performance improvement initiatives.
5. 5. Assists clinical director with personnel records, licensures and certifications; tracks due certifications, health screenings, and evaluations.
6. 6. Assists with coordination of unit repairs/maintenance for unit.
7. 7. Prepares and organizes work area on a daily basis.
8. 8. Ensures proper physician’s names are displayed for the day.
9. 9. Acts as liaison between patients and staff members.
10. 10. Prepares miscellaneous paper charts for Health Information Management scanning.
11. 11. Initiates computer entry for requests: bed transfer, discharge, against medical advice, and deceased patients.
12. 12. Assigns Mobile Heart Beat staff phone number into Rauland Borg Responder system.
13. 13. Answers patients call light and communicates patient needs to the care team.
14. 14. Answers department phone within three rings and communicates in a calm, pleasant manner, identifying department and self.
15. 15. Orders unit supplies with assigned M.S.C. and office supplies under the direction of the clinical director; aids in keeping unit and supplies orderly.
16. 16. Prepares RN worksheets for report.
17. 17. Documents correct and accurate information on daily census.
18. 18. Initiates solutions to unit needs without prompting such as taking part in computer projects.
19. 19. Notifies physician and or physician’s exchange and enters into computer for all physician consults.
20. 20. Performs other duties as assigned.

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.