Patient Facilitator

Eisenhower Medical Center; United States; Sur place; USD 29 000 - 43 000; Plein temps

Résumé du poste

Eisenhower Health is seeking a Membership Coordinator to manage the Eisenhower Primary Care Concierge (EPCC) and EPCC/E365 membership applications. You will enter patient data, collect member fees and provide exceptional customer service to drive program growth.

The role requires 2+ years in medical front office or scheduling, and a high school diploma; an associate degree is preferred. This is a full-time position in the United States with day shifts and standard benefits.

Qualifications

• High school diploma or GED required; higher degree preferred after March 1, 2025.
• Associate’s degree in Communication, Business Administration or relevant field preferred.

Responsabilités

• Demonstrates compliance with Code of Conduct and compliance policies and reports suspected violations.
• Articulates benefits and costs of EPCC/E365 program to clients and Clinic division.
• Promotes Eisenhower’s services at community events and health fairs across the Coachella Valley.
• Collaborates with EPCC/E365 offices, physicians and finance on issue resolution.
• Supports sales/marketing plans to grow EPCC/E365 and increase brand awareness.
• Understands sales process for lead follow-up and tracking.
• Monitors credit card declines and billing rejections with Finance and informs staff of changes to membership status.
• Performs other duties as assigned.

Connaissances

Written and verbal communication

Customer service

Microsoft Office

Time management

Teamwork

Office equipment operation

Formation

High school diploma or GED

Associate’s degree in Communication or Business Administration

Outils

Microsoft Office Suite

Description du poste

Default Work Shift: Day (United States of America) Hours: 40 Salary range: $20.71 - $31.46 Schedule: Full Time Shift Hours: 8 Hour employee Department: E365 Primary Care (Brimble and Jones) Job Objective: Responsible for the coordination of the Eisenhower Primary Care Concierge (EPCC) and/or Eisenhower Primary Care 365 (E365) membership applications including but not limited to: entry of patient information into appropriate systems collection of member fees, excellent customer service, sales of the EPCC/E365 program, tracking of membership payments and assisting with membership renewals. Job Description:

Education

Required: High school diploma, GED or higher level degree if hired after March 1, 2025 Preferred: Associate’s degree in Communication, Business Administration or relevant field

Licensure/Certification

N/A

Experience

Required: Two (2) years of medical front office, patient scheduling or admitting/registration experience in healthcare

Reports To

Membership Manager or Senior Vice President-Major Gifts

Supervises

N/A

Ages of Patients

Pediatric, Adolescent, Adult, Geriatric

Blood Borne Pathogens

Minimal/ No Potential

Potential Skills, Knowledge, Abilities

Ability to foster a cooperative and supportive work environment, promoting teamwork and morale, Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction, Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Ability to prioritize tasks and manage time efficiently to meet deadlines, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Self-starter; driven to take action without needing prompting, Written and verbal communication skills

Essential Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Articulates the design, benefits and costs of the EPCC/E365 program and the services of the Clinic division.
• Promotes Eisenhower’s services through attendance at community and club presentations and health fairs across the Coachella Valley.
• Works cooperatively with the other EPCC/E365 offices, physicians and finance team on resolving issues.
• Works cooperatively with leadership and special programs in communicating and implementing sales and marketing plans to grow EPCC/E365; helps promote EPCC/E365 program and increases brand awareness.
• Understands and demonstrates clearly the sales process for lead follow up and tracking and performs duties as such.
• Focuses on credit card decline collections and billing rejections as supplied by finance on a weekly basis; keeps Finance staff informed of any and all changes to the financial membership status.
• Performs other duties as assigned.

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.