Scheduling Coordinator

Firstlight-Home-Care; Town of Brunswick (NY); On-site; USD 38,000 - 50,000; Full time

Job summary

FirstLight Home Care of Southeast Georgia is seeking an organized and dependable Scheduler to join our team in Southeast Georgia. This role coordinates caregiver schedules, maintains staffing coverage, and supports day-to-day office operations.

The ideal candidate communicates effectively, pays attention to detail, and stays calm as schedules change. If you enjoy solving problems and helping clients and caregivers, we’d love to hear from you!

Qualifications

• High school diploma or GED required.
• 1-2 years of admin/scheduling experience preferred.
• Experience with MS Office and/or Google Workspace.
• Valid driver's license and insurance required.
• Ability to communicate effectively in person, by phone, and in writing.

Responsibilities

• Coordinate and maintain schedules for clients and caregivers.
• Ensure caregiver coverage for all visits and maintain schedules.
• Communicate schedule changes to caregivers, clients, and staff.
• Maintain client and employee information in scheduling systems.
• Handle inquiries and provide receptionist support as needed.
• Maintain confidentiality and HIPAA compliance.
• Support office operations and continuous process improvements.
• Provide after-hours/weekend coverage for emergencies when needed.

Skills

Organized

Detail-oriented

Strong communicator

Multitasking

Problem-solving

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

Scheduling software

Job description

About the Position

FirstLight Home Care of Southeast Georgia is seeking an organized, dependable, and people-focused Scheduler to join our team.

The Scheduler plays a critical role in making sure our clients receive the care they need by coordinating caregiver schedules, maintaining appropriate staffing coverage, communicating schedule changes, and supporting the day-to-day operations of our office.

This is a fast-paced position that requires excellent communication skills, attention to detail, problem-solving abilities, and the ability to remain calm and organized when schedules change unexpectedly.

If you enjoy helping people, solving problems, coordinating moving pieces, and being an important part of a team, we'd love to hear from you!

What You'll Do

• Coordinate and maintain schedules for clients and caregivers based on care plans, client needs, and staff availability
• Ensure appropriate caregiver coverage for all scheduled client visits
• Create, update, and maintain daily and ongoing staff schedules
• Communicate schedule changes, call-ins, cancellations, and other updates to caregivers, clients, and office staff
• Respond to client and caregiver needs and determine when situations should be escalated to a supervisor
• Maintain accurate client and employee information in scheduling and database systems
• Track staff and client information, assessments, reminders, admissions, hospitalizations, and discharges
• Maintain call-in, retention, staffing, and client statistics and reports
• Answer incoming calls professionally and assist callers with questions or direct them to the appropriate team member
• Welcome and assist visitors to the office
• Perform general administrative duties including filing, data entry, copying, mail distribution, document preparation, and telephone coverage
• Maintain confidentiality and follow all HIPAA privacy requirements
• Follow FirstLight Home Care policies, procedures, and quality standards
• Stay current with scheduling technology, software, and office systems
• Participate in continuous quality improvement and help identify ways to improve office and scheduling processes
• Provide designated after-hours/weekend coverage for emergencies, scheduling concerns, and client referrals/intakes
• On occasion, assist with caregiver coverage when needed

What We're Looking For

The ideal candidate is:

• Highly organized and detail-oriented
• Reliable and dependable
• Comfortable working in a fast-paced environment
• A strong communicator who can professionally interact with clients, caregivers, families, and referral partners
• Able to multitask and prioritize competing needs
• Comfortable making decisions and solving scheduling problems
• Able to recognize urgent situations and know when to involve a supervisor or emergency services
• Professional, positive, and compassionate
• Comfortable learning and using scheduling and office technology
• Able to maintain strict confidentiality

Qualifications

• High school diploma or GED required
• 1-2 years of related administrative, scheduling, healthcare, home care, or nursing care experience preferred
• Experience with Microsoft Office and/or Google Workspace
• Experience with scheduling software preferred
• Basic knowledge of medical terminology preferred
• Valid driver's license and current automobile insurance required
• Ability to communicate effectively in person, by phone, and in writing

Why This Role Matters

Our Scheduler is an essential part of the FirstLight team. Great scheduling directly impacts the quality and consistency of care our clients receive.

You’ll be the person helping connect the right caregiver with the right client, keeping everyone informed, solving problems when plans change, and helping our office run smoothly.

If you're someone who thrives on organization, communication, and making a difference in the lives of others, we want to meet you!

Join the FirstLight Home Care Team!