Scheduling Coordinator

RPMGlobal; Salem (OR); In loco; USD 56.936.000 - 69.773.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

403(b) retirement plan

PTO & holidays

Profit sharing

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a Scheduling Coordinator to manage multi-line scheduling, verify patient info, and coordinate appointments across care teams. The role supports clinic operations and continuity of care.

Responsibilities include scheduling with providers, updating demographics, and coordinating with the Patient Benefits Coordinator for benefits options. Evening/weekend hours may be required, with full-time commitment and competitive pay.

Competenze

• High School Diploma or GED required.
• At least 1 year of office, admin, patient care, call center or customer service experience.
• ALTA score of 9 earns bilingual differential compensation.
• Bilingual English/Spanish required at ALTA 9.
• Ability to prioritize work and handle multiple tasks with interruptions.
• Strong interpersonal skills with patients, providers, and staff.
• Epic systems knowledge preferred.
• Proficient in Word and Excel.
• Evenings, weekends, and holidays work may be required.

Mansioni

• Manage multi-line scheduling phone queue and transfer calls as needed.
• Schedule patient appointments for medical and integrated providers.
• Verify and update patient demographic information.
• Notify patients of schedule adjustments and update schedules accordingly.
• Coordinate with Patient Benefits Coordinator for benefits/insurance options.
• Manage scheduling work queues (cancellations, no-shows, recalls).
• Coordinate with PBCs as appropriate.
• Make outbound calls for registries and outreach.
• Provide backup support to front office staff.
• Perform other duties as assigned.

Conoscenze

Bilingual English/Spanish

Interpersonal skills

Prioritization

Office patience

Formazione

High School Diploma or GED

Strumenti

Epic systems

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Join our team as a Scheduling Coordinator at Lancaster Family Health Center in Salem, OR!

Scheduling Coordinators play a vital role in ensuring patients can access the care they need at YVFWC. By managing high- volume scheduling activities, verifying patient information, and coordinating appointments across care teams, this position supports smooth clinic operations and continuity of care.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, WEare Yakima - WE are Family and YVFWC - And then we grew, for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 1.0 FTE (40 hours per week)

• $19.87-$24.35/hour DOE with the ability to go higher for highly experienced candidates

• Additional pay for your bilingual skills, paid on hours worked

• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed

• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed

• Verify and update patient demographic information including contact information, insurance, and income verification

• Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes

• Assesses patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed

• Manage various scheduling work queues daily including: Cancellations/No‑Show, Recall, Rescheduling and waitlist

• Assess patient needs and coordinate scheduling with Patient Benefits Coordinators as appropriate

• Provides outgoing calls related to registries and outreach for patients

• Provides backup support to other Front Office positions as needed

• Perform other duties as assigned

Qualifications:

• High School Diploma or GED

• One year of office, administrative, patient care, call center or customer service experience

• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved

• Bilingual (English/Spanish) speaking skills required at a level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Strong interpersonal skills with the ability to interact with patients, providers, and staff in a professional manner

• Basic knowledge of medical terminology preferred

• Basic knowledge of the Epic systems preferred

• Basic proficiency with a variety of computer programs including Word and Excel

• Duties may require work during the evenings, weekends and holidays

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!