Scheduling Coordinator

ExamWorks; Rancho Cordova (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits (medical, vision,

Dental)

Paid time off

401k

Job summary

ExamWorks is seeking a Scheduling Coordinator in California to coordinate examinations, confirm appointment dates with physicians, and manage client communications. The role requires organizing medical records, preparing charts, and sending notifications daily.

The position is full-time, Monday through Friday, with competitive pay and an ASAP start. Prior medical office experience is preferred, and a minimum of one year in a related role is expected.

Qualifications

• High school diploma or equivalent required.
• A minimum of one year related experience; or equivalent combination of training and experience.
• Experience in a medical office preferred.

Responsibilities

• Schedules examinations through IME Centric or office specific system database.
• Schedules and confirms appointment dates and times with physicians' offices.
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination.
• Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
• Prepares and sends exam notification letters daily.
• Communicates with physicians, clients and or examinees regarding any schedule changes.
• Responsible to submit client invoice and/or issue to accounting if charges are incurred.
• When required, responsible for ensuring prompt pre-payment for services issued.
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.
• Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
• Handles and responds promptly to incoming calls, e-mails or faxes from physicians or clients requesting report status and/or information.
• Provides support and/or coverage to satellite offices as needed.
• Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
• Processes mail, deliveries and shipments as needed.
• Participate in various educational and or training activities as required.
• Perform other duties as assigned.

Skills

Communication skills

Multitasking

Time management

Confidentiality

Typing 35 WPM

Independent work

Education

High school diploma or equivalent

Tools

Office equipment (computer, fax, copier, scanner)

Job description

ExamWorks is looking for a Scheduling Coordinator to join our team!As a Scheduling Coordinator, you’ll be the superhero behind the scenes, helping to coordinate appointments and support our clients, physicians, and examinees with ease.Perks of the Role:Full-time position: Monday-Friday,Competitive pay: $19 to $21 per hourStart ASAP: We’re looking for someone who’s ready to jump in and get trained—we’ll have you hitting the ground running in no time!Duties and Responsibilities Include:Schedules examinations through IME Centric or office specific system database.Schedules and confirms appointment dates and times with physicians' offices.Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.Coordinates with the client to obtain required medical records prior to examination.Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.Prepares and sends exam notification letters daily.Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.When required, responsible for ensuring prompt pre-payment for services issued.Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information.Provides support and/or coverage to satellite offices as needed.Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.Processes mail, deliveries and shipments as needed.Participate in various educational and or training activities as required.Perform other duties as assigned.Education and/or ExperienceHigh school diploma or equivalent required.A minimum of one year related experience; or equivalent combination of training and experience.Experience in a medical office preferred.QUALIFICATIONSAbility to consistently handle multiple phone lines with heavy call volume.Ability to operate computer, fax, copier, scanner, and telephone.Must be able to type a minimum of 35 W.P.M.Ability to follow instructions and respond to upper managements’ directions accurately.Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.Must demonstrate exceptional communication skills.Must be able to work independently, prioritize work activities and use time efficiently.Must be able to maintain confidentiality.Must be able to demonstrate and promote a positive team -oriented environment.Must be able to stay focused and concentrate under normal or heavy distractions.Must be able to work well under pressure and or stressful conditions.ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws