Scheduling Coordinator

Joyful Companions Home Care; Plymouth (MN); On-site; USD 38,000 - 47,000; Full time

Job summary

Joyful Companions Home Care in Minnesota is seeking a Full-Time Scheduling Coordinator to join a compassionate team. The role focuses on coordinating home care visits, managing caregiver schedules, and maintaining ClearCare systems to ensure timely service for over 120 clients.

Ideal candidates have strong communication, problem-solving, and organizational skills, plus experience in scheduling and memory care.

Qualifications

• High School Diploma required.
• Bachelor’s Degree or equivalent experience preferred.
• Memory Care experience preferred.
• 3+ years Scheduling and/or Administrative experience preferred.

Responsibilities

• Schedule home care visits for 120+ clients with caregivers.
• Input client/caregiver schedule preferences in ClearCare.
• Answer phones and direct calls effectively.
• Learn each new client schedule and caregiver availability to fill shifts efficiently.
• Assist Care Coordinator with new client family schedules.
• Coordinate with scheduling team to minimize overtime.
• Send caregiver biographies to new client families.
• Maintain office supplies and marketing materials as needed.

Skills

Mapping knowledge of Twin Cities

Problem-solving

Telephone skills

Computer skills

Patience and Joy

Written & verbal communication

Reliable vehicle

MN Driver's License

Education

High School Diploma

Bachelor’s Degree or equivalent experience

Tools

ClearCare Scheduling System

Job description

We are hiring a Full-Time Scheduling Coordinator to join our team. If caring for seniors is your passion and you want to make a difference in someone's life, inquire today!

Hours: Monday-Friday 8:30am-5:00pm

Joyful Companions Home Care is a non-medical home care agency serving Minneapolis/Hennepin County, and the greater Twin Cities metropolitan area. We serve seniors, older adults with memory loss, and people with disabilities in their homes, by offering companionship and homemaker duties. Our service offers a solution for seniors who are able and prefer to remain at home.

We are a Christian based business providing compassionate home care services for older adults. Joyful Companions Home Care is growing, and we are currently seeking and additional Scheduling Coordinator. We are looking for candidates with a genuine heart for seniors, to join our team of compassionate professionals in a supportive work environment. This person must have a passion for serving families in need, and dementia experience is highly preferred.

The position requires a cheerful, friendly disposition and a "can do" attitude! The ideal candidate's personality will incorporate warmth, kindness, and compassion while encompassing skills that include intelligence, energetic self-starter and motivated character with excellent follow-through and people skills in order to meet our clients' schedule needs in a timely manner. We look for confident experience in problem solving, willingness to work on a team and an ability to adjust to changing situations.

Must have:

• Mapping knowledge of the Twin Cities
• Proficient problem-solving skills
• Experienced telephone and computer skills
• Patience and Joy
• Attention to detail and follow-through
• Excellent communication skills -written, oral and interpersonal
• Reliable Vehicle
• Current MN Driver's License

Responsibilities include but are not limited to:

• Schedule home care visits for over 120 clients with their caregivers
• Input new and existing client/caregiver schedule preferences in ClearCare
• Answer phones and directs calls effectively
• Learn each new client schedule and caregivers’ availability, location, and preferences to more efficiently fill shifts and provide long-lasting connections
• Assists Care Coordinator with new client family schedules, with knowledge of preferences and schedule needs
• Work closely with scheduling team to ensure clients are served well in a timely manner, making changes where needed to rotate staff by problem-solving through contact with caregivers and families
• Ensure caregivers are not scheduled in too many hours, to avoid overtime pay
• Send caregiver biographies to new client families
• Assist with maintaining office supplies and marketing materials as needed
• Send birthday/sympathy/thank you cards to caregivers, client families
• Organize office events such as Caregiver training events and open houses
• Maintain ClearCare Scheduling Management System
• Engage in a staff meeting about the current schedule, new client shifts, and ongoing schedule needs
• Maintain caregiver/client whiteboard daily
• Perform other administrative duties and services as needed, seasonally dependent.
• Fill-in as a caregiver in the field as needed
• On-call with company cell phone
• Assists Scheduling Coordinator in managing caregiver time-off request forms
• Enter clock-in/out data for billing & payroll

Required Education and Experience

High School Diploma

Preferred Education and Experience

Bachelor’s Degree or equivalent experience

Memory Care experience

3 Years Scheduling and/or Administrative experience