Scheduling Coordinator

Astera Cancer Care; Norton Shores (MI); On-site; USD 36,000 - 45,000; Full time

Job summary

The Cancer & Hematology Centers is seeking a Scheduling Coordinator to support and collaborate with the clinic team in providing excellent patient care. This role handles appointment scheduling, referrals, and patient communication to ensure smooth clinic operations close to home.

Education includes a High School Diploma with orientation completion; preferred experience in outpatient healthcare. The position emphasizes compassionate service and teamwork within a supportive environment.

Qualifications

• High School Diploma or equivalent is required.
• Successful completion of the orientation program is required.
• Preferred one year of experience in an outpatient physician practice or healthcare setting.

Responsibilities

• Schedule routine follow-up and treatment appointments, manage external referrals and consults, handle no-shows, answer calls, and reschedule patients on bump lists.
• Assume day-to-day accountability for delivering quality services through consistent application of policies, procedures, protocols, and standards.
• Communicate with patients and visitors in a caring and respectful manner; collaborate with care team to ensure coordinated patient care.
• Utilize and maintain the patient electronic medical record (EMR).
• Assist with ongoing quality improvement to provide efficient, cost-effective care.
• Engage in continuous education and training to maintain skills and competency to perform role functions.

Education

High School Diploma

Tools

EMR system

Job description

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home.

Why Join Us?

We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Scheduling Coordinator facilitates excellent patient care by supporting and collaborating with clinic team.

Education:

• Required High School Diploma or equivalent
• Required to successfully complete orientation program

Experience:

• Preferred one year experience in an outpatient physician practice or healthcare setting

Primary Duties and Responsibilities

1. Perform administrative responsibilities including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients on bump lists.
2. Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
3. Communicates with patients and visitors in a caring and respectful manner. Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
4. Utilizes and maintains patient electronic medical record
5. Assists with ongoing quality improvement to provide efficient, cost-effective care.
6. Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Providing advanced treatments and compassionate care close to home.