Scheduling Coordinator

Antidotehealth; Northern (KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Paid time off

Company holidays

Job summary

Antidote Health is seeking a Scheduling & Appointment Coordinator to manage telehealth bookings, ensuring timely access to care and a smooth patient experience. This fully remote role collaborates with clinical and operational teams to optimize provider calendars and patient communications.

Requirements include a high school diploma and 2+ years in healthcare scheduling, proficiency with EHR systems, and strong communication skills in a fast-paced remote environment.

Qualifications

• Minimum 2 years in healthcare scheduling or medical office administration.
• Familiarity with electronic health record (EHR) systems and scheduling platforms.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced, remote environment.

Responsibilities

• Schedule, reschedule, and cancel telehealth appointments.
• Manage provider calendars to minimize gaps.
• Confirm appointments via phone, email, or secure messaging.
• Guide patients through telehealth tech setup and pre-visit instructions.
• Maintain scheduling records in the EHR.
• Verify patient demographics and insurance information.
• Coordinate referrals and follow-ups as directed by clinical staff.
• Ensure HIPAA privacy and security in handling patient information.

Skills

Scheduling

Communication

HIPAA compliance

Remote work

Education

High school diploma

Associate/Bachelor preferred

Tools

EHR systems

Job description

Antidote Health is a tech-drivenhealth insurance company on a mission to make healthcareeasy, accessible, and more affordable.We’rerethinking how healthcare works—using technology to remove the friction, complexity, and delays that define the traditional system. Instead of navigating paperwork, long waits, and disconnected experiences,we’rebuilding a simpler, more connected way for people to get care.

Our platform combines health coverage, virtual care, and a modern member experience into one seamless system designed to help peopleactually usetheir benefits.

We offerAffordableCare Act (ACA) health plans in Arizona and Ohio, andwe’regrowing quickly.We’rebuilding a company focused on solving real problems—withrealimpact on people’s lives.

Position Overview

This role is responsible for coordinating and managing patient appointments across Antidote Health’s telehealth services, ensuring a smooth and efficient scheduling experience for patients and providers. The individual will contribute to timely access to care, optimized provider scheduling, and a high-quality patient experience, working cross-functionally with clinical, provider, and operational teams. This is a fully remote position, open to candidates based within the United States

Key Responsibilities

Scheduling & Appointment Management

• Schedule, reschedule, and cancel patient appointments across telehealth providers and specialties.
• Monitor and manage provider calendars to ensure optimal scheduling efficiency and minimize gaps.
• Confirm upcoming appointments with patients via phone, email, or secure messaging.
• Coordinate appointment logistics including technology setup guidance and pre-visit instructions.
• Manage waitlists and proactively fill appointment openings as they become available.
• Serve as a primary point of contact for patients regarding scheduling inquiries, appointment changes, and general administrative questions.
• Communicate appointment reminders and follow-up information in a timely and professional manner.
• Assist patients in navigating the telehealth platform and address basic technical concerns or **escalate** as needed.
• Handle patient concerns with empathy, professionalism, and adherence to HIPAA privacy standards.

Administrative Support

• Maintain accurate and up-to-date scheduling records within the electronic health record (EHR) system.
• Verify patient demographics and insurance information as part of the scheduling process.
• Support the coordination of referrals and follow-up appointments as directed by clinical staff.
• Assist with other administrative duties as assigned to support operational needs.
• Collaborate with clinical and operational teams to ensure scheduling aligns with provider availability and patient care needs.
• Adhere to all HIPAA privacy and security requirements in the handling of patient information.
• Participate in team meetings and contribute to continuous improvement efforts within the scheduling function.
• Follow all organizational policies, procedures, and compliance standards.

Qualifications

Required:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Minimum 2 years of experience in a healthcare scheduling, medical office, or administrative support role.
• Familiarity with electronic health record (EHR) systems and scheduling platforms.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks simultaneously in a fast-paced, remote environment.
• Reliable internet connection and a private, distraction-free workspace.

Preferred:

• Experience in a telehealth or virtual care setting.
• Knowledge of insurance verification and prior authorization processes.

Compensation and Benefits

• Base salary range: $45,000-$55,000 (commensurate with experience and location)
• 401(k)
• Paid vacation and sick time and company holidays

Company Standards and Expectations

• Employment is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause, in accordance with applicable law
• Employees are expected to adhere to all company policies, including confidentiality, data protection, and code of conduct
• Responsibilities may evolve based on business needs, and flexibility is expected as the company scales
• Compliance with all applicable federal, state, and local laws and regulations is required

Equal Opportunity Statement

Antidote Health is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.