Scheduling Coordinator

Anchor Health Home Care; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Job summary

Anchor Health Home Care in Brooklyn seeks a Staffing Coordinator to manage caregiver schedules, fill open cases, and ensure consistent patient coverage. This is an office-based role focused on scheduling rather than hands-on care.

You will work with caregivers, patients, families, and the office team to keep cases staffed, resolve scheduling issues, and maintain accurate records. Strong ownership, follow-through, and calm under change are essential.

Qualifications

• Experience in home care staffing or coordination.
• Proficient with scheduling and caregiver placement.
• Strong communication and organizational skills.
• Ability to handle high volume of calls and changes.
• Experience using HHAeXchange is preferred.

Responsibilities

• Match caregivers with patient cases based on availability and needs.
• Fill open shifts and arrange replacement coverage.
• Communicate schedule changes with caregivers, patients, and families.
• Maintain accurate scheduling records and case notes.
• Address urgent coverage and scheduling conflicts.

Skills

Scheduling

Caregiver coordination

Communication

Organization

Customer service

Problem-solving

HHAeXchange

Tools

HHAeXchange

Job description

Anchor Health Home Care is hiring a Staffing Coordinator to manage caregiver schedules, fill open cases, and help patients receive consistent care.

If you have experience matching caregivers with patients, handling last-minute call-outs, and keeping a busy caseload organized, this is an opportunity to put those skills to work in a role with meaningful bonus potential.

You will work directly with caregivers, patients, families, and our office team to keep cases staffed and resolve scheduling issues. We’re looking for someone who takes ownership, follows through, and stays focused when plans change.

This is an office-based staffing and scheduling position. You will coordinate caregivers and patient coverage, rather than provide hands-on care.

Schedule

• 9-5 Mon-Fri + consistent paid OT (little to no notice)
• On-site in our office in Williamsburg

What You’ll Do

• Match caregivers with patient cases based on availability, location, scheduling needs, and patient preferences.
• Fill open shifts and arrange replacement coverage when caregivers call out or become unavailable.
• Communicate regularly with caregivers, patients, and families to confirm schedules and address changes.
• Use HHAeXchange to maintain schedules, monitor missed visits, and address Electronic Visit Verification issues.
• Keep case notes, patient preferences, caregiver availability, and scheduling records accurate and up to date.
• Handle a high volume of calls and follow-ups while managing multiple cases.
• Respond to staffing concerns, resolve scheduling conflicts, and escape issues when additional support is needed.
• Work with the coordination team to prioritize urgent coverage needs and maintain continuity of care.

What We’re Looking For

• Previous experience in home care staffing, scheduling, or coordination.
• Experience using HHAeXchange.
• Confidence speaking with caregivers, patients, and families throughout the day.
• Strong follow-up skills and the ability to keep working toward a solution when coverage is difficult to arrange.
• Excellent organization and attention to detail.
• Ability to manage changing priorities and remain professional during urgent situations.
• Strong communication, customer service, and problem-solving skills.
• Ability to work full-time in person at our Williamsburg, Brooklyn office.

Compensation and Benefits

• Base salary of $50,000-$55,000 with opportunity for total annual earnings of $80,000+, depending on performance and applicable bonus requirements.