Scheduling Coordinator

West Shore Home; Harrisburg (Dauphin County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k)

HSA

Paid time off

Employee referral program

Employee discount

Paid training and growth

Job summary

West Shore Home in Mechanicsburg, PA is seeking a Revenue Efficiency Coordinator to schedule customers and optimize resources to meet revenue targets through high-volume calling and KPI-driven activity. You will fill and confirm upcoming pre-install, install and service appointments.

The role requires a high school diploma and customer service experience; proficiency with Outlook, Word, Excel, and PowerPoint is expected. This is an onsite position with multiple shifts.

Qualifications

• High school diploma or equivalent required.
• 2 year’s Customer Service experience preferred.
• Experience navigating Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Efficiently schedule jobs and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned.
• Fill all upcoming calendar openings by maximizing headcount and offering customers earlier appointment dates, when applicable.
• Answer incoming calls in a timely and efficient manner and redirect customers as needed.
• Place outbound calls to customers to schedule and reschedule pre-install, install, and install service appointments.

Skills

Customer Service

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Position

Revenue Efficiency Coordinator

Location

Mechanicsburg, PA (ONSITE)

Schedule

Multiple Shifts Available

Who We Are

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose Of Position

As a Revenue Efficiency Coordinator at West Shore Home, you will schedule customers and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned. Through inbound and outbound communication to and from customers, this position will fill and confirm all upcoming calendar openings for pre-install, install and install service appointments.

Key Role Accountabilities

• Efficiently schedule jobs and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned.
• Fill all upcoming calendar openings by maximizing headcount and offering customers earlier appointment dates, when applicable.
• Answer incoming calls in a timely and efficient manner and redirect customers as needed.
• Place outbound calls to customers to schedule and reschedule pre-install, install, and install service appointments.

Must-Have Requirements

• High school diploma or equivalent required.
• 2 year’s Customer Service experience preferred.
• Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Compensation

The hourly pay for this position is $20.39 per hour. Please note that the pay provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

Culture And Community

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.