Scheduling Coordinator

Astera Cancer Care; Holland (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Astera Cancer Care in Holland, Michigan is looking for a Scheduling Coordinator to facilitate excellent patient care. The role involves a range of administrative tasks such as scheduling appointments, managing referrals, and maintaining electronic medical records.

The ideal candidate will possess a High School Diploma, complete orientation, and may have previous experience in a healthcare setting. This position plays a vital role in ensuring coordinated and respectful care for all patients.

Qualifications

• Must complete orientation program successfully.
• One year experience in an outpatient physician practice or healthcare setting preferred.

Responsibilities

• Schedule routine follow-up and treatment appointments.
• Manage external referrals and consults.
• Handle no-shows and reschedule patients.
• Communicate with patients and visitors in a caring manner.
• Collaborate with care team members.
• Maintain patient electronic medical record systems.
• Engage in continuous education and training.

Education

High School Diploma or equivalent

Job description

Position Overview

The Scheduling Coordinator facilitates excellent patient care by supporting and collaborating with the clinic team.

Responsibilities

• Perform administrative responsibilities including scheduling routine follow‑up and treatment appointments, managing external referrals and consults, handling no‑shows, answering phone calls, and rescheduling patients on bump lists.
• Assume day‑to‑day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Communicate with patients and visitors in a caring and respectful manner.
• Collaborate with other care team members and anticipate their needs to ensure coordinated patient care.
• Utilize and maintain patient electronic medical record systems.
• Assist with ongoing quality improvement to provide efficient, cost‑effective care.
• Engage in continuous education and training to maintain skills, knowledge, and competency required to complete the functions of the role.
• Perform all other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Required to successfully complete orientation program.
• Preferred: one year experience in an outpatient physician practice or healthcare setting.