Scheduling Coordinator

The Cancer & Hematology Centers; Holland (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

The Cancer & Hematology Centers in Holland, Michigan, is seeking a Scheduling Coordinator to facilitate excellent patient care.

This role involves performing administrative duties, managing patient appointments, and collaborating with the clinic team to ensure coordinated patient care.

Ideal candidates should have a High School Diploma and experience in a healthcare setting.

Qualifications

• High School Diploma or equivalent is required.
• Successful completion of orientation program is mandatory.
• Preferred one year experience in an outpatient physician practice or healthcare setting.

Responsibilities

• Perform administrative responsibilities related to scheduling appointments.
• Accountability for delivery of quality services.
• Communicate with patients and visitors respectfully.

Education

High School Diploma or equivalent

Job description

Overview

Scheduling Coordinator facilitates excellent patient care by supporting and collaborating with the clinic team.

Education

Desired/Required Qualifications:

• Required High School Diploma or equivalent
• Required to successfully complete orientation program

Experience

• Preferred one year experience in an outpatient physician practice or healthcare setting

Primary Duties And Responsibilities

• Perform administrative responsibilities including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients on bump lists.
• Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Communicates with patients and visitors in a caring and respectful manner. Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
• Utilizes and maintains patient electronic medical record
• Assists with ongoing quality improvement to provide efficient, cost-effective care.
• Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• All other duties as assigned.