Scheduling Coordinator

Unity Hospice WI; De Pere (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Mileage reimbursement

403(b) retirement plan

Learning & development programs

Job summary

Unity Hospice WI is seeking a Scheduling Coordinator to manage all scheduling functions using the scheduling module. The role emphasizes strong problem-solving and customer service skills to ensure accurate timekeeping and staff coverage.

You will support multiple leaders and departments with scheduling needs and training on the scheduling system. The position is full-time (40 hours/week) with 8-hour shifts and occasionally weekend commitments.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of 2 years of healthcare scheduling or related administrative experience preferred.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Develop and maintain the master staffing schedule.
• Monitor schedule daily and communicate changes to staff.
• Troubleshoot scheduling module questions and issues.
• Participate in scheduling meetings and follow up on unresolved issues.
• Partner with patient services directors and HR regarding staffing concerns.
• Review and approve requests in scheduling module.
• Manage the staffing PTO process.
• Develop training materials and conduct trainings on the scheduling module.
• Clear scheduling system alerts as directed.

Skills

Customer service

Scheduling software

Microsoft Office

Communication

Organizational skills

Education

High school diploma

Associate degree preferred

Tools

Scheduling system

Microsoft Office

Job description

Scheduling Coordinator

At Unity, we are dedicated to honoring life by bringing peace of mind and comfort when it matters most. With over 48 years of compassionate care, we take pride in the supportive and collaborative environment we provide for our team members. By joining Unity, you will become part of a dedicated team of professionals who share our core values of Excellence, Collaboration, Integrity, Compassion, and Accountability. Together, we make a meaningful difference in the lives of our patients, clients, and their families.

Description

At Unity, we are dedicated to honoring life by bringing peace of mind and comfort when it matters most. With over 48 years of compassionate care, we take pride in the supportive and collaborative environment we provide for our team members. By joining Unity, you will become part of a dedicated team of professionals who share our core values of Excellence, Collaboration, Integrity, Compassion, and Accountability. Together, we make a meaningful difference in the lives of our patients, clients, and their families.

The Scheduling Coordinator is responsible for the management of all scheduling functions through the proficient use of the scheduling module. Utilizes excellent problem-solving and customer service skills to ensure effective staff scheduling and accurate timekeeping. Provides administrative support to multiple leaders and departments. Assists department leaders with ongoing staff education/training pertaining to the scheduling module.

Schedule:

Full-time, 40 hours per week, working 8-hour shifts from 6:00 a.m. – 2:30 p.m. Weekend rotation is a minimum of every third weekend (currently every fourth weekend). Weekend shifts are 10 hours, from 7:00 a.m. – 5:00 p.m. Approximately two holidays per year.

Key Job Duties

Scheduling

• Develop and maintain the master staffing schedule (includes the development of current and new employee schedules)
• Monitor schedule daily, thoroughly and accurately facilitate necessary adjustments, communicate changes effectively with staff
• Troubleshoot questions/issues as related to scheduling module
• Participate in scheduling meetings and follow-up on unresolved issues that require scheduling adjustments for staff
• Partner with patient services directors and human resources regarding staffing issues/concerns
• Review and approve all requests in scheduling module
• Manage the staffing PTO process as directed
• Develop training materials and presentations as they pertain to the scheduling module
• Conduct trainings in area of expertise as they pertain to the scheduling module
• Clear Cell-Trak alerts as directed

Why Unity?

Health:

We provide comprehensive health benefits, including medical, dental, and vision insurance, Health Savings Accounts, and flexible spending options for medical and dependent care. On-site health risk assessments and flu shots are also available to keep you and your family well.

Life:

Unity values work-life balance, offering paid time off, extended illness and injury bank, bereavement leave, an Employee Assistance Program, and fitness membership reimbursement to support your personal needs and interests outside of work.

Security:

For your financial peace of mind, Unity offers a 403(b) retirement savings plan, group life insurance, voluntary life insurance, as well as accident, critical illness, and disability insurance options.

Compensation:

We reward your skills and commitment with competitive pay, overtime opportunities for hourly roles, and mileage reimbursement.

Career:

Grow with Unity through internal and external learning opportunities, education assistance, and leadership development programs designed to support your professional journey.

All new employees are eligible for benefits on the first of the month following their date of hire.

For a full list of benefits: https://unityhospice.org/careers

Choose Unity as the place to grow your career, make a meaningful impact, and be valued every step of the way.

Requirements

Knowledge, Skills, and Abilities:

Exceptional attention to detail and strong organizational skills.

Ability to work collaboratively across teams and departments.

Excellent customer service and professional communication skills.

Strong Microsoft Office and scheduling system proficiency.

Ability to communicate clearly both verbally and in writing with diverse audiences.

Ability to manage multiple priorities and respond to changing staffing needs.

Strong problem-solving skills and ability to make sound decisions in time-sensitive situations.

Ability to maintain accurate documentation and manage scheduling data responsibly.

Minimum Qualifications & Certification/Licensure

High school diploma or GED required, associate’s degree preferred.

Minimum of 2 years of healthcare scheduling, staffing coordination, or related administrative experience preferred.