Scheduling Coordinator

Senior Helpers; Cleona (PA); On-site; Full time

Job summary

A leading company in senior care is seeking a full-time Scheduling Coordinator in Cleona, PA. This role involves coordinating caregiver schedules, maintaining records, and communicating with management. Ideal candidates will have staffing experience and strong communication skills. Join a recognized workplace with opportunities for advancement and a supportive environment.

Benefits

2 weeks paid vacation

8 paid company holidays

Medical Insurance

Dental Insurance

Life Insurance

Short Term Disability Insurance

Performance-based bonus potential

On-Call Pay

Opportunities for advancement

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Experience using telephones with multiple lines.

Responsibilities

• Select, schedule, and coordinate caregivers for clients.
• Maintain scheduling and respond to conflicts or emergencies.
• Communicate with Care Manager regarding caregiver needs.

Skills

Communication

Problem-Solving

Customer Service

Multi-tasking

Job description

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW!

Come join the company voted 2023 READERS CHOICE by Harrisburg Magazine for Best Home-Care Company!

We are actively looking for a full time Scheduling Coordinator, based in our Cleona, PA office.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the Care Manager, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Care Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits timecards on a regular basis to ensure hours match scheduled hours
• Handle on-call duty as directed by the Care Manager
• Other duties as assigned by Care Manager

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions
• $19/hr starting wage
• Bi-weekly performance-based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
• On-Call Pay
• Opportunities for advancement

About the company

Senior Helpers is the nation's premier provider of in-home senior care, with locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities.

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