Scheduling Coordinator

Paradigm Oral Surgery; Burlington (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401k Plan w/Company Match

Health Savings Account (HSA)

Medical, Dental and Vision Coverage

Short & Long-Term Disability

Employee Assistance Program

Career Path Advancement

PTO

Job summary

Paradigm Oral Surgery in Burlington and Cambridge is seeking a Scheduling Coordinator who delivers concierge level patient service in a fast-paced in-office setting. You will greet patients and visitors, answer the phone with a smile, schedule appointments, prepare daily provider schedules, and manage patient flow to minimize wait times while upholding HIPAA confidentiality.

Experience with dental terminology is a plus; high school diploma and strong organizational skills are required.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.
• Understanding of dental terminology.
• Friendly, inviting, and professional personality.
• Good typing and filing skills.

Responsibilities

• Provides concierge level customer service to patients, referring offices, and team members.
• Greets patients and visitors with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize satisfaction and provider time.
• Prepares daily schedules for each provider.
• Manages patient flow to reduce wait times.
• Assists patients as necessary.
• Maintains a neat reception area and HIPAA confidentiality.
• Performs other related duties as assigned.

Skills

Customer service

Dental terminology

Friendly demeanor

Organizational skills

Typing

Education

High school diploma

1 year customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time | Burlington & Cambridge | This is an in-office position.

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We're growing and looking for a motivated, upbeat and service-driven Scheduling Coordinator to join our practice! The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. If you're someone who thrives in a fast-paced environment, enjoys helping people and values being part of a supportive, high=performing team, we'd love to have you join us as we continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

Role and Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.

What We Offer

• Competitive Pay, Bonus potential, and Annual Merit Reviews
• Paid Time Off
• 401k Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans
• Medical (including Virtual Care), Dental and Vision Coverage
• Basic and Supplemental Life Insurance
• Short & Long-Term Disability
• Employee Assistance Program
• BLS/CPR Certification
• Career Path Advancement to Clinical or Management positions\
• National Discount and Rewards Marketplace

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status

E-Verify Participation Notice:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.