Scheduling Coordinator

Elite Home Health Care; Buffalo (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Sick Time

Referral Program

Job summary

Elite Home Health Care, Inc. is seeking a Coordinator to ensure smooth coordination of home care services for patients in the New York area.

You will manage an assigned caseload, coordinate service placement between clients and caregivers using HHA eXchange, and support timely, high-quality care delivery. You'll work with team members to address staffing issues, update records, and participate in on-call duties.

Qualifications

• General experience in healthcare preferred.
• Proficient with Microsoft Office, HHA Exchange, and internet.
• Strong leadership, organization, and communication skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule to meet department and patient needs.

Responsibilities

• Manage assigned caseload and ensure high-quality home care.
• Coordinate placement of services between clients and caregivers using HHA eXchange.
• Maintain caseload management for timely care delivery.
• Attend departmental trainings and stay updated on policies.
• Assist team lead with coverage and staffing issues.
• Discuss scheduling, availability, and attendance with staff.
• Update patient and caregiver records in HHA eXchange.
• Verify caregivers' attendance; prioritize calls based on patient needs.
• Handle inquiries from contractors and clients; discuss patient status with nurse care managers.
• Receive caregiver complaints and collaborate on resolution.
• Assist with on-call duties as scheduled.

Skills

Healthcare experience

Leadership

Organizational skills

Communication

Problem solving

Multitasking

Flexible schedule

Tools

Microsoft Office

HHA Exchange

Internet navigation

Job description

About Elite

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!

Job Summary

As a Coordinator at Elite Home Health Care, you will play a pivotal role in ensuring the smooth and efficient coordination of home care services for our patients. You will be responsible for managing an assigned caseload, strategically coordinating the placement of services between clients and caregivers and maintaining successful caseload management to ensure timely and appropriate care delivery. Additionally, you will collaborate with team members to address staffing issues, update patient and caregiver records accurately and promptly, and assist with on-call duties as scheduled. Your strong leadership, problem-solving, and communication skills will be essential in providing high-quality care and support to our patients and their families.

Essential Duties and Responsibilities

• Responsible for the assigned caseload, ensuring that patients receive the best possible home care services.
• Strategically coordinate placement of services between clients and caregivers using HHA eXchange.
• Maintain successful caseload management and ensure timely and appropriate care for patients.
• Attend departmental training and meetings to stay updated on policies, procedures, and best practices.
• Assist the team lead with coverage and collaborate with team members to address staffing issues.
• Discuss schedule, availability, attendance, and other important issues with department staff members openly and constructively.
• Update patient and caregiver records in HHA eXchange accurately and promptly.
• Verify caregivers’ attendance daily, prioritize staffing cases for no-shows or call-outs based on patient needs.
• Receive and handle calls, emails, or faxes from contractors and clients requesting information or updates on reports; discuss patient status with nurse care managers.
• Receive complaints from caregivers about working conditions or policies and collaborate with management to resolve issues in the employee's best interests.
• Assist with on-call duties as scheduled.

Qualifications and Skills

• General experience in healthcare or a related area preferred.
• Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation.
• Strong leadership and problem-solving skills.
• Excellent organizational abilities and attention to detail.
• Strong oral and written communication skills, capable of effectively communicating with employees, patients, and their families.
• Ability to define problems and goals, collect data, establish facts, take action, and address issues.
• Ability to multitask in a fast-paced environment.
• Flexible schedule to accommodate the needs of the department and patients.

Physical Demands

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment

• On-site

Benefits

• Medical Insurance
• PTO & Sick Time
• Referral Program

Pay Range

The hiring range for this position is $23.00-$25.00/hour. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.