ASC - Aide Services Coordinator

HCR Home Care; City of Rochester (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home care provider in Rochester, NY is seeking an Aide Service Coordinator to develop visit schedules for Home Health Aides and Personal Care Aides. The role involves ensuring continuity of care, managing overtime, and fostering relationships with staff. Candidates should have at least one year of home care experience, excellent communication skills, and the ability to multi-task under stress. This position is office-based with some exposure to outdoor conditions.

Qualifications

• One year of home care experience required.
• Excellent communication skills to interact with staff and community partners.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Coordinate visit schedules for Home Health Aides and Personal Care Aides.
• Manage overtime use and contract hours according to department goals.
• Take on-call rotation as assigned.

Skills

Excellent communication skills

Ability to multi-task

Ability to function under stress

Education

Associate's Degree preferred or equivalent experience

Job description

The Aide Service Coordinator (ASC)’s main responsibility is to develop the visit schedule for Home Health Aides and Personal Care Aides (HHAs/PCAs). The ASC will also run and review process control reports and provide excellent customer service to internal/external customers via phone and email.

Essential Functions

• Coordinate HHA/PCA visits and internal referrals.
• Coordinate HHA/PCA work schedules focusing on customer service and ideal matching to availability.
• Utilize the scheduling request report to assign aides to clients.
• Manage entire client service coverage as ordered by case managers including planning for weekends and holidays.
• Provide clients with consistent aide service focusing on continuity of care & customer satisfaction.
• Manage overtime use and contract hours in accordance with department goals and targets.
• Build relationships with all staff (both field and office) and foster a team atmosphere.
• Complete documentation/workflow to support schedule changes.
• Log all incoming and outgoing phone conversations and document reason for messages left.
• Assign designated on-call and per diem aides for maximum efficiency.
• Take on-call rotation as assigned.
• Notify all clients of aide service changes prior to scheduled service (i.e., clients should be notified before the end of the day of any possible non-coverage/on call coverage for the next day).
• Take any concerns from the aides and forward to the appropriate RN Case Manager.
• Run required reports and follow-up on any necessary action items.
• Other duties as assigned.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements

• Associate\'s Degree preferred, or equivalent experience.

Qualifications and Requirements

• One (1) year home care experience.
• Excellent communication skills & the ability to interact with all levels of staff and community partners.
• Ability to multi-task and prioritize work.
• Ability to function under stress.

The ASC is primarily in an office setting and may be exposed to outdoor conditions.

Working Conditions

• The working conditions are classified as sedentary work:

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Physical Requirements

The following is a description of the physical requirements on a daily basis for the ASC. While performing the duties of the job the employee is regularly expected to:

• Stand
• Sit
• Hear
• Walk
• Talk
• Stoop or kneel
• Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE/AA Minority / Female / Disability / Veteran