Scheduling Coordinator

Senior Helpers; Aurora (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading company in providing care for clients in their homes as a Scheduling Coordinator/Caregiver. This vital role not only supports daily operations but also ensures clients receive the best qualified caregivers. The position emphasizes a positive work environment, organizational skills, and proactive problem resolution, making it ideal for someone passionate about helping others and maintaining independence for clients.

Benefits

Profit Sharing

Pay On Demand

Varied Discount Programs

Medical, Dental, Vision

Qualifications

• 6 months' experience in a caregiving role required.
• Customer Service or Industry experience preferred.
• Ability to prioritize in a changing environment.

Responsibilities

• Manage workload and prioritize tasks effectively.
• Coordinate caregivers based on assessment and care plan.
• Ensure high client satisfaction and resolve complaints.

Skills

Organizational Skills

Attention to Detail

Problem Resolution

Verbal Communication

Customer Service

Education

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Portage/Geaugais the company for you.

Our Scheduling Coordinator/Caregiver will be a vital team member in the daily operations of our company and will ensure that our clients receive the care they need from our care-giving team.

Enjoy Our Job Benefits:

• Profit Sharing
• Pay On Demand
• Varied Discount Programs
• Medical, Dental, Vision

Why Work for Senior Helpers?

• Great Place to Work Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy—We encourage our team members' independence and believe in our team to complete their job duties without micromanaging
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

Primary Responsibilities (including, but not limited to):

• Has a regular communication process with Caregivers and clients, including site visits as needed.
• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains an appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. The company schedule must be completed 7 days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record all scheduling changes in the company software.
• Accept on-call duty, averaging 1-2 weeks per month, and as directed by the Client Services Director and Owner(s).
• Communicate and provide input to the Client Services Director/Owner(s) on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date, including tracking expiration of any licensing, insurance, etc. in computer software. Collects new documents as directed and notifies the Owner/CEO when new documents cannot be obtained.
• Audit time cards regularly to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absence.
• Act as a point of contact with the client's family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Confirms that clients and their families are satisfied with the Senior Helpers' services and reports findings to the Client Services Director.
• Works in conjunction with the Client Services Director and Owner(s) in resolving complaints, incidents, and injuries.
• Answer incoming phone calls to the office to ensure a 100% call answer rate and 100% client satisfaction.
• Introduce Caregivers to Clients when the Client Service Director is unavailable.
• Visits clients as directed by the Client Service Director.
• As time permits, reach out to aging referrals with a goal of booking an assessment 20% of the time.
• Participates in Marketing events, as needed.
• Other duties as assigned.

Qualifications

• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Must have excellent phone skills and follow-up skills with prospects, clients and client families.
• Proactive problem prevention and issue resolution leadership ability.
• Minimum of six months' experience in a care-giving role.
• Customer Service or Industry experience preferred.
• An associate's Degree and one year of related work experience are highly preferred.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to learn other software programs quickly.
• Strong verbal communication skills, especially using the telephone.
• Ability to work independently and as part of a team.
• Ability to communicate with the owners after hours and on weekends as needed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news