Scheduling Coordinator - Physician Practice

lvhn; Allentown (Lehigh County); On-site; USD 38,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network in Allentown is seeking an Administrative Scheduling Assistant to support provider calendars and practice coordination. You will work with patient navigators, clinicians, and staff to maintain accurate schedules and information.

The role requires strong organization, basic medical terminology knowledge, and the ability to manage multiple tasks in a fast-paced healthcare environment. Day shift and onsite work are expected.

Qualifications

• High School Diploma or GED required.
• 2 years of experience in a healthcare setting.
• Demonstrate initiative and the ability to handle multiple tasks efficiently.
• Proficient computer skills and word processing.
• Knowledge of medical terminology.

Responsibilities

• Obtains all necessary information to maintain provider schedules.
• Coordinates provider availability across office hours, inpatient/outpatient services, meetings, and vacations.
• Monitors and updates schedules and notifies affected parties of changes.
• Responds to basic patient inquiries or directs to appropriate area.
• Updates patient charts and electronic health records with relevant insurance information.
• Attends scheduled meetings and department activities.

Skills

Multitasking

Initiative

Computer skills

Medical terminology

Task management

Education

High School Diploma/GED

Associate's Degree

Tools

Physician scheduling software

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Works closely with patient navigators, clinicians, hospital staff, referring physicians, and insurance carriers while providing administrative and scheduling support throughout the practices.

Job Duties

• Obtains all necessary information required to maintain provider schedules.
• Maintains overall coordination of provider availability to cover services as required by the practice including office hours, in-patient and out-patient, scheduled meetings and conferences, and vacation or time off.
• Monitors and updates schedule throughout the day and distributes changes to all affected parties.
• Anticipates patients' expectations and educational needs; understands basic requirements for all procedures performed to be able to answer basic patient inquiries or to direct the inquires to the appropriate area or person.
• Monitors use of scheduled time and monitors schedule for conflicts.
• Updates patient charts and electronic health record information with pertinent patient and insurance information.
• Attends and participates in scheduled contract, committee, and all-staff meetings.

Minimum Qualifications

• High School Diploma/GED
• 2 years Experience in a healthcare setting.
• Demonstrate initiative.
• Ability to handle multiple tasks efficiently and timely.
• Computer skills and word processing proficiency.
• Knowledge and working use of medical terminology.

Preferred Qualifications

• Associate's Degree
• 4 years Experience in a healthcare setting.
• Knowledge of physician practice scheduling software

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Statement

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Agency Policy

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift

Day Shift

Address

515 Hamilton St

Primary Location

Three City Center

Position Type

Onsite

Union

Not Applicable

Work Schedule

8:30-5:00

Department

1012-99108 LVPG-L Strategic Operations