Ancillary Scheduler - South Tampa

Orlando Health; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Student loan repayment

Tuition reimbursement

Free college education programs

Retirement savings

Paid paternity leave

Fertility benefits

Back up elder and childcare

Pet insurance

PTO/Holidays

Job summary

Orlando Health Ambulatory - Outpatient Rehab in Tampa, FL is seeking an Ancillary Scheduling, Registration, Patient Charge Specialist to manage pre-registration, scheduling and patient financial interactions. The role supports multiple departments and liaises with payers, providers and patients to ensure smooth access and accurate billing.

Responsibilities include accurate data collection, appointment coordination, benefit verification, and patient education on costs.

Qualifications

• Must demonstrate reading, verbal and written communication, mathematical and reasoning skills.
• Two years’ experience in financial, business office, or customer service environment.
• Computer knowledge required.

Responsibilities

• Pre-registration, registration and scheduling of patient appointments.
• Manage additions and cancellations of patient appointments.
• Gather and input patient/demographic and financial information into hospital systems.
• Verify benefits and obtain authorizations.
• Communicate schedule changes to staff.
• Explain insurance benefits, co-pays, deductibles, and self-pay amounts.
• Check in and check out patients.
• Liaise with clinical staff to ensure patient management.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Job description

Position Summary

Department: Orlando Health Ambulatory - Outpatient Rehab

Status: Full-Time | 40 hours a week

Shift: Monday - Friday, 8am - 5pm

Title: Ancillary Scheduling, Registration, Patient Charge Specialist

***Address of Practice: 1202 W. Carmen Street. Tampa, FL 33606***

Position Summary

This position provides scheduling, registration and patient charge services to ancillary departments.

All Inclusive Benefits (start day one)

Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Responsibilities

• Effective pre-registration, registration and scheduling of multiple patient appointments.


• Manages the multiple additions and cancellations of patient appointments.


• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.


• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.


• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.


• Responsible for entry of patient charges.


• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.


• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.


• Performs check in and check out of patients.


• Acts as a liaison to the clinical staff.


• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.


• Acts as a resource for training or mentoring of new team members.


• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.


• Attends and participates in department staff meetings and attends other meetings as assigned.


• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.


• Responsible for reviewing and adhering to all corporate departmental and education initiatives.


• Assists his/her supervisor/manager in planning and organizing department activities.


• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.


• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

Education/Training

Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Licensure/Certification

None.

Experience

Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.