Scheduling Clerk

10 Sarah Bush Lincoln Health Center; Illinois; On-site; USD 24,507 - 37,980; Full time

Benefits offered by this job

Solid benefit package

Generous tuition reimbursement program

Career development through continuing education

Job summary

10 Sarah Bush Lincoln Health Center is seeking a Full-Time Scheduling Clerk responsible for scheduling procedures and pre-registering patients. The role involves acting as a liaison between patients and staff, ensuring proper scheduling and handling inquiries with a positive attitude.

The ideal candidate will hold a High School diploma and possess excellent customer service skills. Additional benefits include a solid package and generous tuition reimbursement.

Qualifications

• Demonstrates appropriate customer service behaviors by a positive attitude.
• Remains current on new procedures and events within the Health System.
• Acts as a liaison among patient, family, staff, and medical staff.

Responsibilities

• Schedules procedures and pre-registers patients.
• Acts as a liaison between patients and Health Center staff.
• Contacts no shows to reschedule appointments.

Skills

Customer service skills

Scheduling procedures

Problem resolution

Education

High School diploma

Job description

Scheduling Clerks are responsible and accountable for the scheduling of procedures, pre‑registration of patients and checking medical necessity of procedures as required. Acts as a liaison between patients and Health Center staff and works to resolve problems. Provides support to the patient services area.

Department & Schedule

Department: Patient Services
Hours: Full‑Time, 40 hours a week required
Shift: 8:30am – 5:00pm
Required: High School diploma

Compensation

Pay: based on experience, starting at $17.79 an hour; estimated range $17.79 – $27.57 per hour.

Responsibilities

• Acts as a productive/professional member of the central scheduling/patient services team.
• Any other duties and responsibilities as assigned by management.
• Contacts no show to reschedule appointments.
• Creates authorization referrals as required when scheduling patient appointments.
• Demonstrates appropriate customer service behaviors by a positive attitude and a willingness to facilitate scheduling team function.
• Maintains a safe and neat work environment.
• Obtains physician's written orders and ensures orders match scheduled procedures.
• Obtains current patient demographics and insurance benefits for the Health System.
• Pre‑registers patients at the time of scheduling and checks medical necessity of procedure as required.
• Provides support to patient services and assists with registration and transporting patients as required.
• Remains current on new construction, new physicians, and events within the Health System.
• Remains current on new procedures performed by ancillary departments including the preparatory instructions and scheduling restrictions.
• Serves as a customer service representative and acts as a liaison among patient, family, staff, and medical staff. Initiates problem resolution as needed.
• Works closely with the ancillary departments and radiologists to ensure proper scheduling of procedures.

Requirements

• High School diploma (Required)

Benefits

Solid benefit package to help retain our employees.

Generous tuition reimbursement program.

Career development available through continuing education and on‑site training.