Scheduler – Patient Access Center

CHRISTUS Health; Beaumont (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

CHRISTUS Health in Beaumont, TX, is seeking a Scheduling Department Coordinator to coordinate routine activities and support department operations. You will assist with workload, perform clerical duties, and ensure efficient scheduling processes for patient care.

The role emphasizes strong communication, confidentiality, and excellent customer service, with responsibilities including greeting patients, directing callers, maintaining records, and following up with patients to ensure satisfaction.

Qualifications

• Basic computer knowledge required.
• Ability to communicate effectively, both verbally and in writing.
• Excellent customer service and interpersonal skills.
• Must demonstrate analytical skills and the ability to work under stress.
• Demonstrates ability to prioritize tasks and maintain confidentiality.
• One year clerical or comparable experience preferred.

Responsibilities

• Coordinate and facilitate routine activities of the scheduling department.
• Greet and direct patients, visitors, and telephone callers to the appropriate individual or department.
• Maintain current and accurate records in the department; schedule appointments as needed; ensure accuracy in correspondence and filing.
• Follow up with prior patients by phone to ensure satisfaction and report findings.

Skills

Communication skills

Interpersonal skills

Analytical skills

Customer service

Confidentiality

Prioritization

Education

High school diploma or equivalent

Job description

Description Summary: Responsible for coordinating and facilitating the routine activities of the scheduling department. Assists with work load by performing clerical activities necessary for the efficient and effective operation of the department.

Responsibilities

• Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
• Greets and obtains information necessary to direct patients, visitors and telephone callers to the appropriate individual or department. Uses initiative and judgment to ensure that proper attention is given to matters of priority, especially patient care complaints.
• Maintains current and accurate records in the department.
• May schedule appointments for staff informing appropriate persons, noting on schedule correct date, time, and name.
• Types correspondence, reports, etc., meeting deadlines, proof reads to ensure accuracy and coherency, copies and distributes letters, reports, etc., as directed, maintains functional and orderly filing system for retrieval of office and patient files.
• Responsible for ensuring patient satisfaction by performing follow up phone calls with prior patients and reporting findings.

Requirements

• Basic Computer Knowledge
• Ability to communicate effectively, both verbally and in writing.
• Must demonstrate good interpersonal and analytical skills, the ability to work under stress and maintain composure, be able to prioritize tasks and maintain confidentiality.
• Demonstrates excellent customer service skills.
• One year clerical or comparable position, preferred
• High school diploma or equivalent.

Work Schedule

5 Days – 8 Hours

Work Type

Full Time