Scheduling Center Supervisor & Data Integrity

MyMichigan Health; Midland (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

MyMichigan Health in Midland, MI is seeking a Supervisor of Central Scheduling to oversee the operation of the computer-based scheduling system and supervise scheduling department staff. The role includes managing patient data, ensuring system integrity and security, and guiding policy and performance improvements.

The position requires an associates degree (or equivalent) with at least one year of supervisory experience and knowledge of healthcare scheduling workflows.

Qualifications

• Associates degree or equivalent credits required.
• Bachelor's degree within 2 years of hire preferred.
• One year experience in system management or on-the-job equivalency required.
• One year supervisory experience preferred.

Responsibilities

• 50% Manage direct operations of scheduling personnel, including work schedules, performance reviews, disciplinary actions, planning, policy/procedure development and implementation.
• 35% Operations of the computer based scheduling system including database maintenance, template changes and software upgrades. Safeguard data integrity and monitor functionality. Maintain system security.
• 15% Generate weekly metric reports and ensures defined targets are achieved. Works with personnel who are falling outside expected targets to ensure defined targets are consistently achieved.
• Lead team in providing internal/external customer service excellence, service recovery and problem resolution.

Skills

Scheduling systems

Supervisory

Windows

Troubleshooting

Education

Associates degree

Bachelor's degree within 2 years

Job description

MyMichigan Health in Midland, MI is seeking a Supervisor of Central Scheduling to oversee the operation of the computer-based scheduling system and supervise scheduling department staff. The role includes managing patient data, ensuring system integrity and security, and guiding policy and performance improvements.

The position requires an associates degree (or equivalent) with at least one year of supervisory experience and knowledge of healthcare scheduling workflows.