Scheduling Center Lead & Customer Experience Coach

Full Package Media; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in real estate media is on the lookout for a motivated and coachable individual to join their scheduling center team. This dynamic role offers the chance to master customer satisfaction while leading a team and ensuring smooth operations. Ideal candidates will have a passion for photography and videography, along with a commitment to exceptional customer service. If you're ready to make a difference in a vibrant office environment, this opportunity is perfect for you. Join a company that values teamwork and quality service, and be part of a high-performing team dedicated to excellence.

Qualifications

• Must be coachable and willing to follow systems and processes.
• Great attitude and punctuality are essential for this role.

Responsibilities

• Take orders and book shoots for clients over the phone and email.
• Manage concerns and ensure outstanding customer experiences.
• Train and manage scheduling center representatives.

Skills

Customer Service

Photography

Videography

Team Management

Computer Skills

Zendesk

Problem Solving

Education

High School Diploma

Tools

Zendesk

Job description

An established industry player in real estate media is on the lookout for a motivated and coachable individual to join their scheduling center team. This dynamic role offers the chance to master customer satisfaction while leading a team and ensuring smooth operations. Ideal candidates will have a passion for photography and videography, along with a commitment to exceptional customer service. If you're ready to make a difference in a vibrant office environment, this opportunity is perfect for you. Join a company that values teamwork and quality service, and be part of a high-performing team dedicated to excellence.