Scheduling Center Manager

Full Package Media; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in real estate media is on the lookout for a motivated and coachable individual to join their scheduling center team. This dynamic role offers the chance to master customer satisfaction while leading a team and ensuring smooth operations. Ideal candidates will have a passion for photography and videography, along with a commitment to exceptional customer service. If you're ready to make a difference in a vibrant office environment, this opportunity is perfect for you. Join a company that values teamwork and quality service, and be part of a high-performing team dedicated to excellence.

Qualifications

• Must be coachable and willing to follow systems and processes.
• Great attitude and punctuality are essential for this role.

Responsibilities

• Take orders and book shoots for clients over the phone and email.
• Manage concerns and ensure outstanding customer experiences.
• Train and manage scheduling center representatives.

Skills

Customer Service

Photography

Videography

Team Management

Computer Skills

Zendesk

Problem Solving

Education

High School Diploma

Tools

Zendesk

Job description

When you talk to someone, they’re the most important person in the room. You wake up wondering what today’s challenge is. People can tell you’re happy just by listening to your voice. …and that charm rubs off on everyone around you. If this sounds like you, keep reading!

We are seeking a diligent, coachable, and highly motivated person who has a passion for people. You will have an opportunity to master the scheduling center at Full Package Media and ensure customers are hands down 100% satisfied. You will also have the opportunity to grow and lead a team!

About Full Package Media

Full Package Media is a real estate media production company located in Addison, TX. We are the premier provider of high quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. We truly consider ourselves to be a part of our customers’ team as we work together to win more listings, sell more homes, and enhance our customers' brand. Since 2016 we have provided media for thousands of homes for some of the largest names in real estate including brokerages like Dave Perry Miller, Compass Realtors, The Associates, and Keller Williams. Our team is a high performing machine that is extremely focused on creating a flawless customer experience as can be seen in our hundreds of 5 star reviews on Google!

Requirements/Qualifications

1. Ambition - Our team rocks and loves to achieve and succeed! If you don’t have fire in the belly when it comes to winning and growing - move on!
2. A genuine interest in photography and videography and/or real estate - No experience needed, but we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit.
3. Must be coachable and willing to follow systems and processes.
4. Must be able to bounce back from rejection and overcome objections.
5. Must be great with computers - you think typing is easier than writing cursive.
6. Zendesk experience - not necessary, but a huge plus!
7. Ability to lead and manage a team - experience is a huge plus!
8. Have a great attitude - you are a good vibes only type of person.
9. Always be punctual and well dressed - there is zero tolerance for lateness.
10. Have a belief in good old fashioned quality customer service - our customers work their tails off to sell homes and we have to do everything we can to help them.
11. Have reliable transportation and live in the Dallas/Ft. Worth Metroplex.
12. Must be able to work in our office - get out of the house and smell the roses! You’ll love your coworkers and team at FPM!

If this sounds like it’s right up your alley, when submitting the Careers form on our website, in the first line of the second paragraph type “I am the scheduling wizard!” Seriously. We will only consider applicants that include this which demonstrates attention to detail.

Duties and Responsibilities

1. Take orders and book shoots for clients over the phone and through email.
2. Process edits requests, manage concerns, and respond to general inquiries.
3. Take ownership of issues and find resolutions.
4. Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs.
5. Deliver an outstanding experience to customers at all times.
6. Provide logistical assistance to photographers as needed.
7. Assist in automating processes and suggest improvements as areas of opportunity are identified.
8. Hiring and management of scheduling center reps. Train and build up the best reps in the industry!
9. Plan and build out the work schedule while managing time off and schedule requests.
10. Ensure all of the computers are up and running.
11. Contribute to the positive vibe and high energy in the office!

Frequently Asked Questions:

1. What if I don't have customer service experience? That is no problem! Bring a positive attitude and a willingness to learn - we will teach you the rest!
2. Can I see an example of what Full Package Media does? Sure! Visit: www.FullPackageMedia.com and click "Samples".
3. If you feel like you're ready to apply, visit www.FullPackageMedia.com and click on the careers tab!

COVID-19 Precautions

1. Personal protective equipment provided or required.
2. Sanitizing, disinfecting, or cleaning procedures in place.
3. All staff are required to wash hands before entering the office. Additionally, the office space is cleaned regularly. HVAC system has virus eliminating treatment to eliminate any potential virus spread.