Scheduling Assistant, Customer Success

Jobgether; United States; Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly pay

Healthcare coverage

Wellness benefits

Flexible PTO

Equity opportunities

Fully remote within the United States

Home office stipend

Full-time, hourly, benefits

Job summary

Jobgether is seeking a Scheduling Assistant, Customer Success for a remote role based in the United States. The position supports a growing Customer Success team in a fast-paced legal technology environment, coordinating deposition bookings and client requests with Account Managers and internal teams.

Responsibilities include scheduling, issue resolution, and maintaining client preference records, with a focus on delivering a seamless, customer-centered experience in a startup setting.

Qualifications

• 2+ years of administrative support or scheduling experience.
• Proficient with cloud-based apps; Google Workspace preferred.
• Strong communication and organizational skills.

Responsibilities

• Coordinate deposition scheduling and rescheduling with parties.
• Communicate with clients to understand preferences and deliver responsive service.
• Support Account Managers with client requests and bookings.
• Triage Zendesk inquiries and route to appropriate teams.
• Escalate issues to Scheduling Manager as needed.
• Collaborate cross-functionally with scheduling, account management, and operations.
• Maintain accurate records of client preferences.
• Adapt quickly to changing priorities and manage multiple requests.

Skills

Scheduling

Communication

Organizational skills

Tools

Google Workspace

Slack

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scheduling Assistant, Customer Success based in the United States.

We are looking for a highly organized and customer-focused Scheduling Assistant to support a growing Customer Success team within a fast-paced legal technology environment. In this role, you will play an essential part in coordinating deposition bookings, managing client requests, and ensuring a seamless scheduling experience. You will work closely with Account Managers, clients, and internal operations teams to handle scheduling needs, resolve issues, and maintain smooth day-to-day operations. Your ability to anticipate client needs, manage competing priorities, and communicate effectively will directly contribute to customer satisfaction and long-term relationships. This is an excellent opportunity for a detail-oriented professional who enjoys problem-solving and thrives in a collaborative, technology-driven startup environment.

Accountabilities

• Scheduling & Coordination: Manage complex and high-priority deposition scheduling and rescheduling requests, ensuring all logistical details are accurately coordinated and confirmed with relevant parties.
• Client Relationship Support: Communicate directly with clients to understand their preferences, coordinate service requirements, and deliver a responsive, personalized customer experience.
• Administrative Assistance: Support Account Managers with client requests, new service bookings, deposition preparation, exhibit coordination, and other administrative responsibilities.
• Request Management: Monitor and triage incoming requests through Zendesk, ensuring inquiries are appropriately prioritized and directed to the relevant operations teams or Account Managers.
• Issue Resolution: Handle challenging client interactions professionally, proactively de-escalate concerns, resolve issues within your scope of responsibility, and elevate more complex matters to the Scheduling Manager when necessary.
• Cross-Functional Collaboration: Work closely with scheduling, account management, and operations teams to ensure client requirements are understood and fulfilled efficiently.
• Client Preference Management: Maintain accurate records of client preferences and communicate relevant details internally to ensure consistent, high-quality service.
• Operational Efficiency: Adapt quickly to changing priorities, manage multiple requests simultaneously, and maintain accurate administrative processes while minimizing scheduling disruptions.

Requirements

• Professional Experience: At least 2 years of experience in administrative support, scheduling, coordination, or operational assistance, preferably within a court reporting agency, law firm, or legal services organization.
• Technical Proficiency: Comfortable using technology, cloud-based applications, and business software. Experience with Google Workspace and Slack is preferred.
• Communication Skills: Excellent written and verbal communication abilities, with strong active listening skills and the confidence to interact professionally with clients and internal stakeholders.
• Organizational Skills: Exceptional attention to detail, time management, and prioritization abilities, particularly when handling multiple requests and competing deadlines.
• Customer Service Orientation: Strong interpersonal skills and the ability to provide attentive, personalized service while maintaining professionalism during challenging interactions.
• Confidentiality & Integrity: High ethical standards and the ability to handle sensitive client information and confidential documentation responsibly.
• Adaptability: Ability to learn new systems and processes quickly, navigate ambiguity, and remain organized in a changing work environment.
• Problem-Solving: A proactive approach to identifying issues, managing client concerns, and determining when independent resolution or escalation is appropriate.
• Team Collaboration: Ability to work effectively with cross-functional teams and contribute to shared operational and customer satisfaction goals.
• Work Schedule: Availability to work consistently from 10:00 AM to 7:00 PM Pacific Time (PT).
• Growth Mindset: Enthusiasm for working in a fast-growing technology startup and motivation to develop professionally as the organization expands.

Benefits

• Hourly Compensation: Competitive pay ranging from $20 to $27 per hour.
• Healthcare Coverage: Company-sponsored medical, dental, and vision insurance plans, with generous coverage options for employees and their dependents.
• Wellness & Mental Health: Shared wellness and mental health benefits designed to support employees and their families.
• Flexible Paid Time Off: Flexible PTO to help employees maintain a healthy work-life balance.
• Equity Opportunities: Access to equity options, allowing employees to participate in the company's growth and success.
• Remote Work: Fully remote working arrangement within the United States.
• Home Office Support: Home office setup assistance, along with a monthly stipend to help cover internet and phone expenses.
• Employment Type: Full-time, hourly, non-exempt position with benefits.
• Additional employee perks and development opportunities as the organization continues to grow.