Supervisor - Referral Management & Analytics - South Region

Elevate Patient Financial Solutions®; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K (100% match for the first 3% & 50

15 days of PTO

7 paid Holidays

2 Floating holidays

1 Elevate Day (floating holiday)

Pet Insurance

Employee referral bonus program

Teamwork: We believe in teamwork and a

Career Growth: Gain great experience

Job summary

Elevate Patient Financial Solutions is seeking a Supervisor to lead the Referral Management & Analytics team and oversee daily operations, ensuring accuracy in reporting and compliance. You will supervise staff, optimize workflows, and build client relationships in a fast-paced healthcare environment.

The role requires 2+ years of supervision experience, strong Excel skills, and familiarity with healthcare IT systems.

Qualifications

• Minimum 2 years of experience managing or supervising employees.
• 2+ years in patient scheduling, registration, or healthcare billing.
• Strong computer knowledge, especially Excel; Epic experience preferred.
• Familiarity with HCA/Parallon IT systems preferred.
• High volume call center experience is preferred.
• Excellent people skills.
• Strong analytical, problem-solving, and decision-making skills.
• High level of organization, attention to detail, and time management.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Remote and hybrid positions require internet connectivity that meet company requirements.

Responsibilities

• Supervise and orient employees; assign work, develop work schedules, instruct procedures.
• Manage employee performance and provide feedback.
• Ensure staff has adequate information and training opportunities.
• Run reports and maintain data integrity.
• Monitor billing procedures and documentation; conduct audits; maintain files.
• Collaborate with clients and agencies; develop relationships.
• Manage employee time and attendance.
• Other duties as assigned.

Skills

Supervision

People skills

Analytical thinking

Time management

Multitasking

Adaptability

Teamwork

Stress management

Education

High School Diploma or GED

Tools

Excel

Epic

Job description

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Supervisor to support our Referral Management & Analytics Service line.

Job Summary

The purpose of this position is to manage employees and operations in the assigned region or department. With the support of leadership, the Supervisor should act to supervise employees and manage their workflow by defining and reinforcing company standards and regionally or departmentally unique work systems, to best serve the client hospital and the patient.

Essential Duties And Responsibilities

• Supervise and orient employees; assign work, develop work schedules, instruct in proper procedures; assist with development and revision of department processes/procedures.
• Manage employee performance and provides feedback
• Ensures staff is obtaining adequate information; provides opportunity for associated training for staff.
• Responsible for running reports and maintaining data integrity
• Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits; and maintains files.
• Strong analytical, problem-solving, and decision-making skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proven ability to work independently with minimal supervision
• Strong stress management and adaptability skills
• Goal-driven with a strong action and results orientation
• Demonstrates initiative, persistence, and a strong work ethic
• Team-oriented with the ability to collaborate effectively
• Flexible and adaptable to changing priorities
• High standards of honesty, integrity, and professionalism
• Profit-and performance-oriented mindset
• Remote and hybrid positions require internet connectivity that meet the Company’s upload and download requirements.
• Updates with regulatory compliance; conducts periodic audits; and maintains files.
• Develop relationships with clients and county, state, and government agencies.
• Manage employee time and attendance.
• Other duties as assigned.

Qualifications And Requirements

• High School Diploma or GED
• Minimum of 2 years of experience managing or supervising employees preferred
• 2+ years in patient scheduling, registration, or healthcare billing
• Familiarization and knowledge of applicable service line programs, processes, and procedures.
• High volume call center experience is preferred
• Excellent people skills
• Strong Computer knowledge especially Excel. Familiarity with Epic preferred
• Familiarity with HCA/Parallon IT systems is preferred
• Strong analytical, problem-solving, and decision-making skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong stress management and adaptability skills
• Goal-driven with a strong action and results orientation
• Demonstrates initiative, persistence, and a strong work ethic
• Team-oriented with the ability to collaborate effectively
• High standards of honesty, integrity, and professionalism
• Remote and hybrid positions require internet connectivity that meet the Company’s upload and download requirements.

Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer