Supervisor - Referral Management & Analytics-Must be PST/MST based

Elevate Patient Financial Solutions®; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401K

PTO

Holidays

Floating holidays

Elevate Day

Pet Insurance

Referral bonus program

Teamwork culture

Career growth

Job summary

Elevate Patient Financial Solutions® is seeking a Supervisor to lead the Referral Management & Analytics Service line. You will oversee staff, manage workflows, and ensure adherence to company standards and client needs.

The role emphasizes data integrity, regulatory compliance, and effective communication with hospitals and patients in a fast-paced environment.

Qualifications

• Minimum 2 years of experience supervising employees.
• 2+ years in patient scheduling, registration, or healthcare billing.
• Familiarity with service line programs and procedures.
• High-volume call center experience preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Supervise and orient employees; assign work and schedules.
• Manage employee performance and provide feedback.
• Ensure staff has adequate information and receives training.
• Run reports and maintain data integrity.
• Monitor billing procedures and regulatory compliance; conduct audits.

Skills

People skills

Excel

Epic

IT systems

Education

High School Diploma or GED

Tools

Excel

Epic

HCA Parallon IT systems

Job description

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Supervisor to support our Referral Management & Analytics Service line.

Job Summary

The purpose of this position is to manage employees and operations in the assigned region or department. With the support of leadership, the Supervisor should act to supervise employees and manage their workflow by defining and reinforcing company standards and regionally or departmentally unique work systems, to best serve the client hospital and the patient.

Essential Duties And Responsibilities

• Supervise and orient employees; assign work, develop work schedules, instruct in proper procedures; assist with development and revision of department processes/procedures.
• Manage employee performance and provides feedback
• Ensures staff is obtaining adequate information; provides opportunity for associated training for staff.
• Responsible for running reports and maintaining data integrity
• Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits; and maintains files.
• Strong analytical, problem‑solving, and decision‑making skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize effectively in a fast‑paced environment
• Proven ability to work independently with minimal supervision
• Strong stress management and adaptability skills
• Goal‑driven with a strong action and results orientation
• Demonstrates initiative, persistence, and a strong work ethic
• Team‑oriented with the ability to collaborate effectively
• Flexible and adaptable to changing priorities
• High standards of honesty, integrity, and professionalism
• Profit‑and performance‑oriented mindset
• Remote and hybrid positions require internet connectivity that meet the Company’s upload and download requirements.
• Updates with regulatory compliance; conducts periodic audits; and maintains files.
• Develop relationships with clients and county, state, and government agencies.
• Manage employee time and attendance.
• Other duties as assigned.

Qualifications And Requirements

• High School Diploma or GED
• Minimum of 2 years of experience managing or supervising employees preferred
• 2+ years in patient scheduling, registration, or healthcare billing
• Familiarization and knowledge of applicable service line programs, processes, and procedures.
• High volume call center experience is preferred
• Excellent people skills
• Strong Computer knowledge especially Excel. Familiarity with Epic preferred
• Familiarity with HCA/Parallon IT systems is preferred
• Strong analytical, problem‑solving, and decision‑making skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize effectively in a fast‑paced environment
• Strong stress management and adaptability skills
• Goal‑driven with a strong action and results orientation
• Demonstrates initiative, persistence, and a strong work ethic
• Team‑oriented with the ability to collaborate effectively
• High standards of honesty, integrity, and professionalism
• Remote and hybrid positions require internet connectivity that meet the Company’s upload and download requirements.

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer