Scheduling Analyst II (Remote)

Bancorp Bank; Wilmington (DE); Remote; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Job Scheduler to oversee daily processing schedules and ensure smooth operations. In this remote role, you will be responsible for monitoring file processing, troubleshooting issues, and implementing job-flows to enhance efficiency. Your expertise in job scheduling and file management will be crucial in maintaining high-quality standards and supporting business needs. If you thrive in a dynamic environment and enjoy problem-solving, this opportunity offers a chance to make a significant impact while working collaboratively with a talented team.

Qualifications

• 4 years of job scheduler or file management platform experience required.
• Strong knowledge of computer hardware and software is preferred.

Responsibilities

• Monitor file processing and scheduling programs daily.
• Troubleshoot failed scheduling jobs and resolve issues.
• Maintain business relationships and ensure appropriate solutions.

Skills

Job Scheduling

File Management

Troubleshooting

Communication Skills

Team Collaboration

Education

Associate Degree in a Related Field

Tools

Control-M/MFTE

FTP/SFTP

Encryption Tools

Job description

Overview

This is a remote position and can be located anywhere in the U.S.A.

Ensures execution of daily processing schedules including batch jobs, file movements, and related ad hoc activities. Responds to job failures and missing files to ensure minimal impact to business processes. Designs and implements job-flows and setups. Researches assigned global issues/improvement opportunities.

Responsibilities

Essential Functions

1. Monitors file processing and scheduling programs daily to ensure that all jobs are completed as scheduled. Assigns and/or elevates the most complex failed jobs to the correct IT team for resolution.
2. Troubleshoots failed scheduling jobs to identify root cause of issues and resolve problems. Can handle more complex issues before escalating to the next level of support. Takes corrective action to ensure all jobs complete successfully.
3. Follows procedures and adheres to policies and best practices. Tolerates no quality issues in Scheduling Operations supported services. Recommends improvement opportunities to lead/manager and updates procedures when necessary.
4. Creates and/or modifies scheduling jobs in accordance with existing processes and procedures.
5. Notifies business owners of file or job issues to allow impact mitigation.
6. Maintains business relationships and knowledge of product offerings to ensure current support policies and methods of support deliver appropriate solutions and meet business needs. Escalates identified issues/opportunities to lead/manager.
7. Provides on-call support as scheduled. Promptly responds to notifications of failed scheduling jobs or missing files with minimal supervision. Uses judgment to identify calls and decisions that need to be escalated to lead/manager.
8. Performs other duties as assigned.

Qualifications

Education/Experience Requirements

• Associate degree in a related field or an equivalent combination of training and experience.
• 4 years of job scheduler or file management platform experience.

Preferred Qualifications

• Strong working knowledge of computer hardware, software, and telecommunications products including FTP/SFTP, encryption tools, and batch processing including Control-M/MFTE.
• Experience delivering project requirements in a mission critical environment.
• On-call experience.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with new client implementations.
• A team player, able to work effectively in a team fostered, multi-tasking environment.

Background & EEO Statement

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Salary Range: $50,905 - $84,110

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Diversity & Background Screening

Diversity & Inclusion at The Bancorp Bank: click here

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.