Field Service Technician - Retail Equipment

Mettler-Toledo International, Inc; Denver (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company car with insurance

Tools and PPE provided

Medical, dental and vision coverage

Job summary

Mettler-Toledo International, Inc is seeking a field service technician to perform calibration and preventive maintenance on Retail Weighing Equipment, install and repair alongside experienced teammates, and support customers with data integrity and service records.

Requirements include a high school diploma or GED, valid driver's license, 1-3 years electro/mechanical repair or weighing industry experience, ability to travel up to 25%, and willingness to work overtime.

Qualifications

• High school diploma or GED; 5 years relevant experience may substitute.
• Valid driver's license required.
• Customer-facing or field service experience preferred.
• Willingness to travel up to 25% (may be higher depending on business needs).
• Ability to obtain and maintain a Weights & Measures license for assigned service area.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work overtime up to 25% as needed.

Responsibilities

• Perform PC networking & software configuration.
• Performs calibrations and preventative maintenance on Retail Weighing Equipment per MT procedures & customer requirements.
• Maintain data integrity in the service database.
• Assist Scheduling Analyst and Service Support Team as needed.
• Resolve customer concerns and assist with invoicing issues.
• Ensure compliance with safety and quality policies and procedures.
• Complete required paperwork daily via company laptop in a professional manner.
• Maintain professional relationships with customers, sales, technicians and leaders.
• Support on-call rotation to assist MT customer base.
• All other duties as assigned.

Skills

PC networking

Software configuration

Customer facing

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

You'll be responsible for performing calibration and preventative maintenance (PM) on weighing and wrapping equipment within the Retail Business, with the support of mentors and technical resources. You'll also assist on installations and repairs alongside experienced team members - a great opportunity to grow your skills on the path to independent work.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform PC networking & software configuration


• Performs calibrations and preventative maintenance duties on our Retail Weighing Equipment, according to METTLER TOLEDO procedures and customer requirements.


• Actively updates and ensures data integrity of the service database.


• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.


• Resolves first-line customer concerns and helps resolve invoicing issues when applicable.


• Ensures compliance with all company and customer safety and quality policies and procedures.


• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner


• Maintains a close professional relationship with external/internal customers, sales, technicians and leaders.


• Must comply with the Company Fleet policy.


• On-call rotation is required to support Mettler Toledo customer base.


• All other duties as assigned.

What You Need to Succeed

• A valid driver's license.


• Minimum of a High School Diploma or GED or 5 years relevant experience required.


• Customer facing or field service experience preferred.


• Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration


• 1 - 3 years electro /mechanical repair or weighing industry experience.


• The ability to obtain and maintain a valid Weights & Measure license for assigned service area.


• Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.


• The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.


• Residence within the service territory.


• The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.


• Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site.


• Willingness to wear special protective equipment and clothing when required.

This position is considered safety sensitive and is subject to drug testing permitted by law.

Our Offer to You

• A company car with paid insurance for your work use.


• All tools and equipment needed to perform the job including personal protective equipment, specialized tools, and a clothing allowance


• Medical, dental and vision care coverage and a 401(k) savings plan with company matching, Gym discount program if you elect our Aetna medical coverage, and all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits


• Global market strength and worldwide leadership in weighing


• A brand name that is identified worldwide with precision, quality, and innovation


• Thousands of patents, design and innovation awards


• High earning potential with a proven track record of success and promotional growth opportunities


• A commitment to extraordinary service on our state-of-the-art equipment

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click [1] here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]

References

Visible links

1. https://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf