Field Service Technician

Mettler-Toledo, Inc.; Worcester (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company car with paid insurance

Tools and clothing allowance

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Parental leave

Paid time off and disability insurance

Job summary

METTLER TOLEDO is seeking a Field Service Technician to service industrial weighing equipment in Worcester, MA, with travel across the region. You will perform preventive maintenance, calibrations, and basic repairs at customer sites, while documenting work and training end-users.

Responsibilities include coordinating with customers and internal teams to meet uptime targets, maintaining the company vehicle and inventory, and adhering to safety and quality standards.

Qualifications

• Valid driver's license required.
• Minimum of a High School Diploma or GED, or 5 years of relevant work experience.
• Customer-facing or field service experience preferred; commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
• 1 to 3 years of electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a Weights and Measures license; may be required.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn proprietary software and update information using METTLER TOLEDO programs.
• Willingness to travel overnight up to 10–25%.

Responsibilities

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment at customer sites.
• Troubleshoot basic issues and support installations, projects, and repairs.
• Provide end-user training on proper equipment use and care.
• Document work performed and maintain data integrity in service records.
• Communicate with Scheduling Analyst, Service Support Team, sales, and technicians to meet customer uptime targets.
• Maintain company vehicle and parts inventory in a clean, organized manner.
• Support service revenue by identifying needs and submitting sales leads.
• Follow all safety and quality policies.

Skills

Field service

Mechanical repair

Electrical repair

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

METTLER TOLEDO software

PC networking

Job description

Our Opening and Your Responsibilities

As a Field Service Technician, you will be the on-site expert customers rely on to keep their floor and bench scales running safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region.

What you will do

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment (primarily floor scales and bench scales) at customer sites, following established procedures and safety standards.


• Troubleshoot basic issues and support installations, projects, and repairs as needed, partnering with more experienced technicians when required.


• Provide end-user training so operators understand how to use and care for their equipment correctly.


• Use a company laptop and service software to document work performed, update service records, and maintain data integrity in the service database each day.


• Communicate closely with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.


• Maintain your company vehicle and assigned parts inventory in a clean, organized, and compliant manner.


• Support service revenue by identifying service or product needs and submitting sales leads in line with your experience level.


• Follow all company, customer, safety, and quality policies to ensure a safe work environment for yourself and others.

What You Need to Succeed

• Valid driver's license required.


• Minimum of a High School Diploma or GED, or 5 years of relevant work experience.


• Customer-facing or field service experience preferred; commercial experience desired.


• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.


• 1 to 3 years of electro/mechanical repair or weighing industry experience.


• Ability to obtain and maintain a Weights and Measures license; failure to do so may result in termination.


• Proficiency with Microsoft Office (Word, Excel, Outlook).


• Ability to learn proprietary software and update information using METTLER TOLEDO programs.


• Willingness and ability to travel overnight up to 10% on average, potentially up to 25%, primarily by company vehicle or plane.


• Must reside within the service territory.


• Ability to work overtime averaging 10-15%, possibly up to 25%.


• Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.


• Willingness to wear protective equipment and clothing when required.


• Position is safety sensitive and subject to drug testing.


• Physical ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.


• Frequent physical movements required such as crouching, stooping, kneeling, and repeated bending for safe and efficient job performance.

Our Offer to You

• A company car with paid insurance for your work use


• All tools and equipment needed to perform the job and a clothing allowance


• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire


• Tuition reimbursement, perks and discounts


• Parental and caregiver leave programs


• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits


• Global market strength and worldwide leadership in weighing


• A brand name that is identified worldwide with precision, quality, and innovation


• Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the‑art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.