Scheduler-Surgery-Vascular Clinic

Eisenhower Medical Center; Rancho Mirage (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Benefits package

Matched retirement plan

Job summary

Eisenhower Health is seeking a proactive scheduling professional in Southern California to coordinate surgical procedures, verify authorizations, and manage patient communications. The role emphasizes accuracy, empathy, and teamwork within a busy hospital setting.

The ideal candidate demonstrates strong organizational and communication skills and can adapt to changing priorities while utilizing Epic scheduling and Microsoft Office tools to support efficient patient care.

Qualifications

• Written and verbal communication skills.
• Ability to organize information for easy retrieval.
• Comfort with training orientation programs and competencies.

Responsibilities

• Schedule surgery/procedures with physicians and facilities.
• Verify insurance authorizations for surgeries.
• Audit patient charts for scheduling accuracy.
• Coordinate pre- and post-operative appointments.
• Communicate scheduling details and directions to patients.
• Provide timely case updates and revenue related data.

Skills

Communication skills

Organizational skills

Problem solving

Customer service

Epic scheduling

Microsoft Office

Tools

Epic scheduling

Microsoft Office

Job description

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Schedules surgery/procedures with assigned physician at appropriate facility or department; initial scheduling and rearranging surgical patients based on surgeon preference and/or facility needs; lifts surgeon blocks to improve utilization of time.
• Verifies insurance and authorizations for surgeries.
• Audits patient charts for completeness/accuracy prior to scheduling with appropriate facility or department.
• Schedules accurately to prevent operative/procedural delays and case cancellations.
• Captures physician requests for scheduling STAT cases and attempts to complete within 72 hours.
• Acts as liaison to patient during the scheduling process providing and communicating information on surgical/procedural date/time, itinerary, maps/directions and important information necessary for a positive experience.
• Arranges pre- and post-operative appointments for assigned patients.
• Processes patient communication; written, verbal, patient consults, data input, problem delegation/resolution and process improvement.
• Organizes work time in order complete tasks in assigned timeframe; identifies and escalates issues as appropriate, to leader in a timely manner.
• Responsible for scheduling interviews for appropriate departments prior to intervention/surgery, if applicable.
• Acts as revenue custodian by accurately completing and processing case updates, procedures and supply charges for assigned department(s), if applicable.
• Performs other duties as assigned.
• Written and verbal communication skills
• Ability to organize information or data to facilitate easy retrieval and use
• Ability to successfully complete training orientation program(s) and competencies
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information
• Ability to handle difficult and stressful situations in a calm and professional manner
• Ability to adapt quickly to changing priorities and unexpected situations
• Ability to effectively communicate in a positive and professional manner
• Critical thinking skills
• Self-starter; driven to take action without needing prompting
• Knowledge of Epic scheduling, registration and communication tools
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.