Scheduler South Traditional Home Care MSHC

Catholic Health; Buffalo (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Catholic Health is seeking a Scheduler for the Administrative Regional Training Center, with a 7am–3pm shift and a Days with Call Weekend and Holiday Rotation schedule. The role involves maintaining staff workload, processing referrals, and coordinating time and attendance for direct patient care teams.

The ideal candidate has at least 3 years of office experience, preferably with payroll and Kronos, and strong organizational and communication skills to support managers and improve the patient

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Three (3) years office experience; Payroll processing and staff scheduling experience preferred; Kronos experience preferred.

Responsibilities

• Maintain continuity of scheduling and ensure appropriate workload for clinical staff.
• Receive and schedule new referrals and visits, basing decisions on patient acuity, diagnosis, and required skills.
• Audit and approve time and attendance for direct patient care teams; assist managers and directors with biweekly scheduling, onboarding, and day-to-day staff scheduling operations.
• Handle calls from patients assessing urgency for clinical intervention.
• Contribute to a positive customer experience.

Skills

Critical thinking

Independent work

Organizational skills

Problem solving

Keyboard skills

Confidentiality

Multi-tasking

Interpersonal skills

English literacy

Data interpretation

Communication skills

Education

High School Diploma or GED

Associate Degree preferred

Job description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days with Call Weekend and Holiday Rotation

Hours: 7am to 3pm

Summary:

The scheduler is responsible for maintaining continuity, and insuring clinical staff have the appropriate workload/schedule. The scheduler is responsible for receiving and scheduling new referrals and visits basing decisions on multiple factors including patient acuity, diagnosis and skills required. Audits and approves time and attendance on both the Scheduling and Time and Attendance Systems for the direct patient care teams. Assists Managers and Directors in biweekly scheduling, onboarding, and with day to day staff scheduling operations. Handles calls from patients assessing urgency for clinical intervention. This position greatly influences the customer experience.

Responsibilities

Education

• High School Diploma or GED
• Associate Degree preferred

Experience

• Three (3) years office experience
• Previous experience in Payroll processing and staff scheduling preferred
• Previous Kronos experience preferred
• Previous scheduling experience preferred
• Previous experience in the Health Care Field preferred

KNOWLEDGE, SKILL AND ABILITY

• Critical thinking skills required
• Ability to work independently and make sound judgments in high stress situations
• Organizational skills
• Ability to problem solve
• Excellent keyboard skills
• Understands and maintains the confidentiality required of this position
• Ability to multi-task and work in a fast paced environment
• Ability to work with/handle difficult people and situations
• Must be able to read, write and speak the English language
• Ability to interpret data
• Strong Interpersonal and Communication skills

WORKING CONDITIONS

• Normal heat, light space, and safe working environment; typical of most office jobs