Scheduler | Phone Support (Psychiatric Assistant)

Lenape Valley Foundation; Doylestown (Bucks County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

NEW!! DailyPay

Paid training and supervision

403(b) Retirement Plan

FULL TIME Benefits

Job summary

Lenape Valley Foundation in Doylestown, PA is hiring a Scheduler | Phone Support (Psychiatric Assistant). This full-time role supports doctors delivering mental health services and involves mostly phone-based scheduling and client inquiries.

Ideal candidates have a high school diploma or GED and at least 1 year in a medical setting. You’ll work 9-5, Monday–Friday, with benefits including paid training, PTO, and a 403(b) plan.

Qualifications

• High School Diploma or GED required or preferred.
• Experience in a medical setting is highly preferred.
• Comfort with phone-based scheduling and insurance questions.

Responsibilities

• Provide phone support by answering scheduling calls and questions about medications.
• Understand insurance to schedule clients with the correct prescribers.
• Enter information into electronic medical records and coordinate with teams.

Skills

Phone-based communication

Organization

Computer proficiency

Education

High School Diploma or GED

Tools

Electronic medical records (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Scheduler | Phone Support (Psychiatric Assistant)

DOYLESTOWN, PA, US

Join Our Team

Lenape Valley Foundation is seeking a Psychiatric Assistant to support the doctors who provide critical mental health services for the Bucks County Community. This is an excellent opportunity for someone with an interest in the mental health field! This is a full-time position, working 9-5 Monday-Friday.

What We Offer

• NEW!! DailyPay- gives you the flexibility to access your earnings immediately- on your own schedule!
• Paid training and supervision
• 403(b) Retirement Plan
• FULL TIME Benefits Package Includes:
  • Generous PTO Policy
    • 15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference Days
  • Medical, Dental, and Vision Insurance
    • Credit available for medical opt-out
  • Flexible Spending Account (FSA)
  • Long-Term Disability and Basic Life Insurance
  • Employee Assistance Program (EAP)
  • Continuing Education Assistance Program
  • Access to student loan management and repayment support

What You Bring

• High School Diploma or GED
• One or more years’ experience in a medical setting highly preferred.
• Comfortable engaging in phone based communication for the majority of the workday
• Compassion for our clients
• Organization skills and a high attention to detail
• Computer proficiency
• Ability to perform the physical requirement of the job description, with or without accommodation

Your Role

• Provide phone support by answering scheduling calls and questions/concerns about medications
• Understand insurance to properly schedule clients with the correct prescribers
• Provide SUPERIOR customer service while responding to client’s requests
• Address billing warnings and insurance coverage
• Educate clients on refill policies ad how to access the refill clinic
• Enter information into electronic medical records
• Effectively communicate with clinical and billing teams

About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment To Diversity and Inclusion

LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.