Scheduler

Knight Transportation; Indianapolis (IN); On-site; USD 25,926 - 30,307; Full time

Benefits offered by this job

401(k)

Medical, Dental, Vision, Disability, &

Paid Time Off

Employee Stock Purchase Plan

Job summary

Knight Transportation in Indianapolis, IN is hiring for a customer service coordinator to support shippers and receivers and ensure accurate load information is entered into our system. This onsite role works Monday–Friday with a daytime schedule and offers a competitive hourly wage and benefits.

You will develop relationships with carriers, coordinate lanes, and proactively communicate with operations and accounts to optimize service and coverage while maintaining professional standards.

Qualifications

• Customer service experience required.
• Transportation industry experience preferred.
• High School Diploma or GED required.
• Detail oriented.
• Proficient with MS Office applications.
• Outstanding telephone skills.
• Ability to set priorities.
• Excellent time management.
• Ability to work in a fast-paced team environment.
• Adapt to changing priorities.

Responsibilities

• Secure and confirm appointments that are marketable to the team.
• Provide exceptional customer service with shippers/receivers to maintain a positive perception of our company.
• Ensure all load information is accurate and input correctly into the system.
• Decrease loads with unconfirmed times by coordinating with appropriate parties to promote coverage.
• Ensure all loads meet shippers/receivers expectations.
• Coordinate loads with marketable times using standard transit processes.
• Create and develop personal & professional relationships with shippers/receivers.
• Proactively communicate with operations & accounts on lane efficiencies.
• Ensure the correct communication lines are utilized in a timely fashion when transmitting information to others.
• Proactively assist others to achieve the organization’s objectives.

Skills

Customer service

Transportation industry experience

Education

High School Diploma or GED

Tools

MS Office

Excel

Word

Outlook

Job description

Pay Range: $18.82 - $22.00 Hourly

Location: 3875 Plainfield Rd, Indianapolis, IN 46231 (onsite)

Schedule: Monday – Friday, 7am–4pm

Job Responsibilities

• Secure and confirm appointments that are marketable to the team.
• Provide exceptional customer service with all shippers/receivers to encourage and maintain an optimistic and positive perception of our company.
• Ensure all load information is accurate and input correctly into the system.
• Decrease loads with unconfirmed times by connecting with appropriate parties to promote coverage & service.
• Ensure all loads are meeting service requirements as defined by the shippers/receivers expectations.
• Coordinate loads with marketable times utilizing knowledge of standard transit processes/protocols.
• Create and develop personal & professional relationships with shippers/receivers.
• Proactively communicate with operations & accounts on lane efficiencies that may affect coverage and/or service.
• Ensure the correct communication lines are utilized in a timely fashion when transmitting information to others.
• Proactively work to assist others in achieving the organization’s objectives.

Qualifications

• Previous customer service experience required.
• Previous experience in the transportation industry preferred.
• High School Diploma or GED required.
• Detail oriented.
• Proficient with MS Office applications (Excel, Word, Outlook, etc.).
• Outstanding telephone skills.
• Ability to set priorities.
• Excellent time management skills.
• Ability to work in a fast‑paced team environment.
• Ability to adapt to changing priorities.

What We Offer

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive benefits package which includes:
  • 401(k)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.