Scheduler - Intake

StatCare; Knoxville (TN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

StatCare, a private pulmonary, critical care, sleep, and hospitalist practice in Knoxville, seeks a detail-oriented procedure scheduler. You will answer calls, direct inquiries, and record messages while maintaining patient data integrity and appointment flow.

The role requires a high school diploma and offers FT non-exempt status. Knowledge of EMR systems and scheduling software helps ensure smooth operations in a busy administrative office.

Qualifications

• High school diploma required.
• At least six months experience in a similar setting preferred.
• Ability to work in a fast-paced environment.
• Excellent phone etiquette and communication skills.
• Proficiency with computer systems and scheduling software.

Responsibilities

• Answer incoming calls promptly and courteously.
• Direct calls to appropriate areas or extensions.
• Record messages accurately and gather pertinent information.
• Maintain and update medical records/database entries.
• Schedule appointments and manage office scheduling policies.
• Assist with other administrative tasks as needed.
• Maintain confidentiality.
• Support charge entry or coding issues as needed.

Skills

Phone etiquette

Excellent communication

Multitasking

Customer service

Team collaboration

Education

High school diploma

Tools

Scheduling software

Electronic Medical Records (EMR)

Medical records database

Job description

• Location 1900 N Winston Rd, Suite 501,Knoxville, TN, 37919,United States
• Job Category Intake
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Description

StatCare is a private Pulmonary, Critical Care, Sleep, and Hospitalist medical practice dedicated to providing high-quality inpatient & outpatient care to patients throughout East Tennessee. Our physicians and advanced practice providers are committed to delivering patient-centered care to ensuring continuity, expertise, and compassion at every stage of hospitalization. StatCare strives to work collaboratively with hospital partners, nurses, and support staff, improving health outcomes and elevate the standard of care for the communities we are proud to serve.

Procedure schedulers are responsible for primary phone answering in a timely manner, taking accurate and concise messages, and directing calls appropriately within the company.

Examples of Duties: ( List does not include all duties assigned)

• Answers incoming phone calls in a prompt, courteous and helpful manner.
• Directs all calls to appropriate areas and / or extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Answers and screens telephone calls, takes messages, and provides appropriate information to phone callers.
• Verifies and updates necessary information in the medical records / database.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles outgoing phone calls as appropriate ( e.g., appointment confirmations, referral calls, pre-certs, etc.)
• Communicates general clinic information, when appropriate .
• Responds to emergency calls according to established procedure and sound judgment.
• Uses paging system according to procedure.
• Responsible for communicating telephone system inefficiencies or repair needs.
• Responsible for preparing next day paperwork.
• Assists with charge entry, and /or coding issues.
• Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.
• Assists with other general office functions, such as mail processing, as requested .
• Attends meetings as required .
• Maintains strictest confidentiality both internally (with other S tatCare employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Knowledge of computer systems and applications.
• Knowledge of medical office procedures.
• Knowledge of spelling, grammar and punctuation needed to record messages.
• Knowledge of computer systems and applications.
• Ability to work in a fast-paced environment and multi-task.
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to work effectively with physicians, patients, staff and the public.
• Ability to establish priorities and coordinate work activities.

Experience:

At least six months experience in a similar setting preferred.

WORK LOCATION:

Administrative Office: 1 900 N. Winston Road , Suite 501, Knoxville, TN 37919

BENEFITS:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

StatCare symbolizes excellence, every patient, every time. Our success is built on a strong foundation of high-quality patient-centered care, physician ownership, collaborative relationships, and entrepreneurial spirit. We foster a culture rooted in professionalism, trust, and communication - values that extend across our internal teams and our external relationships with healthcare partners.