CT Scan Technician (Monday to Friday 10:30am to 7:30pm)

Glidewell Dental; Newport Beach (CA); Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

Glidewell Dental in Newport Beach, CA seeks a detail-oriented administrative associate to support CT scanning and impression processing. You will verify data, manage orders, and assist with shipping and invoicing, while maintaining a high level of customer service.

The role emphasizes accuracy, hands-on dexterity, and collaboration with design and shipping teams to ensure timely case processing and outbound coordination.

Qualifikationen

• High school diploma or equivalent is required.
• Dental technology training or related experience preferred.
• Experience in administrative support and customer communications is valuable.

Aufgaben

• Determines suitability of customers’ impressions.
• Selects appropriate manufacturing settings for each product/case.
• Uploads files and scans impressions into the system.
• Performs clerical tasks: prints work orders, invoices, and attaches documents.
• Verifies data accuracy on cases and invoices; ensures correct shipping details.
• Provides customer support and problem solving to maintain satisfaction.

Kenntnisse

Customer service

Administrative support

Data entry

Attention to detail

Ausbildung

High school diploma or equivalent

Dental technology training

VPX certification

Gaming/social media experience

Dentistry background

Jobbeschreibung

Essential Functions:

• Determines suitability of customers’ impressions.
• Selects appropriate manufacturing settings for the each product/case.
• Utilizes designated system and software to scan impressions.
• Forwards accurately completed scans to design process.
• Tests CT software and hardware; validates or calibrates system or equipment as needed.
• Assists in various tasks relating to the CT Scan process.
• Uploads files as required.
• Opens inbound cases and applies spray.
• Scans case with image capture system to take digital picture of case.
• Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
• Attaches appropriate documents to Rx/cases. Affix work order sticker to case pan.
• Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
• Ensures items listed on invoice matches case box contents.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
• Ensures work area is maintained in a clean and orderly state throughout work shift.
• Partners with Shipper/Distributor to validate outbound production.
• Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Inputs prescription with corresponding case codes into Customer Management system.
• Searches for customer accounts, names, and addresses in Elektra; executes search using search keywords and account phone number
• Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special instructions are followed as requested.
• Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with Elektra or DL +.
• Applies appropriate shipping charge to each outbound case.
• Greets all guest, walk-in traffic in a hospitable manner.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information.
• Processes orders and prepares correspondences.
• Assists customers in problem solving, planning, development and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Sorts and distributes incoming mail.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Previous dental technician or dental technology training.
• Prior dental work experience or background, a plus.
• Previous experience working in positions that require hand and finger dexterity, a plus.
• Previous experience in gaming or the use of social media platforms, a plus.

Special Requirements/Certification:

• Virtual Plaster Experience (VPX) certification, preferred.

Pay Range: $18.00/hr