Scheduler - Home Care

Keystone Distinction Group; Owings Mills (MD); On-site; USD 35,817 - 46,838; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Job summary

Keystone Distinction Group in Owings Mills, MD is seeking a dedicated Scheduler for our Home Care services team. This in-office role coordinates daily schedules for home care professionals to ensure timely, compassionate client service and caregiver support.

The ideal candidate excels at communication, organization, and problem-solving, with experience in scheduling software and MS Office. You will maintain records, adjust for emergencies, and generate routine reports to improve care delivery.

Qualifications

• Proven experience in scheduling or coordination within healthcare or home care settings preferred.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with a professional demeanor.

Responsibilities

• Develop and maintain accurate daily, weekly, and monthly schedules for home care providers based on client needs and caregiver availability.
• Communicate effectively with clients, caregivers, and internal teams to confirm appointments and address scheduling conflicts promptly.
• Adjust schedules proactively in response to last-minute changes, emergencies, or cancellations to ensure continuous service coverage.
• Maintain detailed records of appointments, caregiver assignments, and client preferences within scheduling software.
• Collaborate with care coordinators and management to optimize staffing levels and improve operational efficiency.
• Monitor service delivery to ensure adherence to planned schedules and quality standards.
• Generate reports on scheduling activities, caregiver utilization, and client satisfaction metrics for management review.

Skills

Scheduling experience

Org. & prioritization

Verbal & written communication

Scheduling software proficiency

Microsoft Office

Adaptability

Attention to detail

Tools

Scheduling software

Microsoft Office Suite

Job description

Scheduler - Home Care (In-Office)

Overview

We are seeking a dedicated and highly organized Scheduler for our Home Care services team. In this vital role, you will be responsible for coordinating and optimizing the daily schedules of our home care professionals to ensure seamless service delivery to clients. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to manage multiple priorities efficiently. This position offers an opportunity to contribute significantly to enhancing client satisfaction and supporting our caregivers in providing exceptional care.

Responsibilities

• Develop and maintain accurate daily, weekly, and monthly schedules for home care providers based on client needs and caregiver availability.
• Communicate effectively with clients, caregivers, and internal teams to confirm appointments and address scheduling conflicts promptly.
• Adjust schedules proactively in response to last-minute changes, emergencies, or cancellations to ensure continuous service coverage.
• Maintain detailed records of appointments, caregiver assignments, and client preferences within scheduling software.
• Collaborate with care coordinators and management to optimize staffing levels and improve operational efficiency.
• Monitor service delivery to ensure adherence to planned schedules and quality standards.
• Generate reports on scheduling activities, caregiver utilization, and client satisfaction metrics for management review.

Skills

• Proven experience in scheduling or coordination within healthcare or home care settings preferred.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Proficiency in scheduling software applications and Microsoft Office Suite.
• Ability to adapt quickly to changing circumstances and solve problems efficiently.
• Attention to detail with a focus on accuracy in record keeping.
• Knowledge of home care services regulations and best practices is a plus. This role is essential in ensuring that our clients receive timely, compassionate care while supporting our caregivers' work environment.

Compensation: $30/hr

• Medical
• Dental
• Vsion
• PTO