Scheduler - FTD

Arkansas Heart Hospital Llc; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Arkansas Heart Hospital Llc in the United States seeks a Scheduling Coordinator to manage patient appointments, coordinate with physicians and departments, and ensure accurate scheduling information for appointments and tests.

The role emphasizes courteous phone communication, attention to detail, and maintaining patient confidentiality. A minimum of two years in a medical office setting is preferred, with strong computer skills and a high school diploma required.

Qualifications

• Two years of related work experience, preferably in a medical office setting.
• Knowledge of medical office terminology desirable.
• Proficient computer skills.
• Ability to write clearly and concisely and maintain confidentiality.

Responsibilities

• Schedule, coordinate, and reschedule patient appointments (clinic visits, procedures, testing).
• Verify patient demographics and insurance information; correct as needed.
• Inform patients of account balances and collect payments when appropriate.
• Answer incoming calls courteously and route to appropriate staff.
• Call patients to confirm appointments and answer questions; remind about required information.
• Ensure patients have necessary education for their appointments.

Skills

Scheduling coordination

Telephone etiquette

Communication

Education

High School diploma or equivalent

Tools

Computer skills

Job description

Responsible for all scheduling correspondence, including appointments, messages and other requests in an efficient and accurate manner, both in person and over the telephone. Obtains and furnishes information from other departments, patients and the public.Primary DutiesSchedules, coordinates and reschedules patients appointments (i.e., clinic visits, procedures, outpatient appointments, testing).Maintains and updates current information on all physicians and/or departments schedules, ensuring that patients are scheduled properly and appointments are confirmed.May prepare and mail new patient packet when appointment is scheduled for three days or more in advance.Verifies patient demographics and insurance with each patient, and corrects information as necessary.Informs patient of account balance, if appropriate; may collect payments from patients and forward information to the Business Office.Answers incoming calls in a courteous manner, determines needed information and directs calls accordingly.Calls patients to verify and confirm appointments and answer any questions.Reminds patients of needed information in advance of appointment, including insurance cards, all medications and an authorization from their insurance company, if required.Ensures patient has all necessary patient education to facilitate patients appointment(s).Communicates clearly to other departments/staff, apprising of any changes in schedule or potential conflicts.Disposes of patient information in a proper manner to ensure confidentiality.Other assigned duties as directed by supervisor based on demonstrated competency.Performs other duties as assigned.Team Lead Duties (if assigned)Ensures training and mentoring of new schedulers occurs within the team and monitors for additional training if neededCommunicates all changes to staff in writingEnsures all schedules are maintained based on the physician and APN requestAbility to write clearly and concisely, handle necessary scheduling issues and coordinate between staff and clinical teamMonitor and approves time off request for staff members and communicates with management daily to ensure proper coverage is maintainedEducation: High School diploma required or equivalent.Licensure/Certification: None required.Experience: Minimum of two years related work experience required, preferably in a medical office setting. Knowledge of medical office terminology desirable. Must have proficient computer skills.